Provider Notifications when someone is mentioned in a comment

[RamVal]

Hi everyone,

     I hope you are doing well. Currently, I am looking for some help in this topic about how to configure provider notifications (the bell icon) to notify when someone is mentioned @ in work notes, for example, in the work notes of a project. 

    What I did was a new Notification (Provider > Notification), and then i follow up the table that catches the comments and mentions in work notes. So then, to apply "who to send". It works, but when I click the notification it takes me to the record in that table, so I think I should include an Action in this notification to redirect the person who recieves the notification to the "Demand record" for example?

[Sid_Takali]

Hi @RamVal This is an OOTB function, whenever any user is mentioned in additional comments that user receives an email notification, but the comment itself is not added in the notification.
You can customize OOTB notification (Activity Stream @Mention Email) to add comment to the email.

Please mark reply as Helpful/Correct, if applicable.

Thanks,

Siddharam

[RamVal]

Hi @Sid_Takali ,

    Thanks for your answer. You are right, I know this function. But what I need here is not a notification via Email, I need it in App (the bell icon). 

Ramiro

[Kev9]

Looking for the same functionality. Did you make any progress?

[RamVal]

Hi @Kev9 , not yet. We decided to work with email notifications by the moment. If you know something then let me know here. I will do the same here.