Q

[ReynaldoV]

Hi everyone, I’m currently learning ServiceNow System Administration and exploring Flow Designer and Now Assist features. What are the best hands-on exercises or labs you would recommend for beginners to improve faster? Thanks!

[Tanushree Maiti]

Hi @ReynaldoV 

For CSA : ServiceNow Administration Fundamentals 

                  AI System Administrator Career Journey

For Flow designer:

                            Flow Designer: Administration 

                           What is Workflow Automation? 

                        Configure Orchestration, Flow Designer, and Integration Hub 

                           Flow Designer: Create Subflows and Actions (Washington) 

For NowAssist & Agent AI :

• AI Essentials
• ServiceNow Agentic AI Offerings Overview 
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
• Agentic AI Executive Micro-Certification
• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer

Check this list : Search by Now Assist or Agentic -> what are different micro-certification/ bootcamp Accreditation available -> Do it.

Consolidated, Full & up-to-date ServiceNow Certification List (2026) 

[ceexantus]

woah. nice!

[tonycroft]

Following the career journey in ServiceNow University will guide you through a lot of the recommended learning