Workspace List menu contains duplicate 'modules' (lists)

Not applicable

‎03-31-2023 03:45 PM

Workspace List shows duplicate 'modules' for each list.  For example,  The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.'  Same with Citations, Control Objectives, etc.  See attached screenshot.  All help is much appreciated. 

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User372921
ServiceNow Employee

‎06-06-2023 08:52 AM

Hi Michael,

 

Check this KB Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1299845

This is when the user has both it compliance manager role and corporate compliance manager role.

I hope that helps!

Didem

RefiloeMohapi
Tera Contributor

a week ago

Hi Michael.

I am also facing the same issue. Were you able to solve this?

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User372921
ServiceNow Employee
In response to RefiloeMohapi

yesterday

This happens when the user has both "IT Compliance Manager" role and "Corporate Compliance Manager "role. If you log in as admin then both roles are included in SysAdmin. It is an expected behaviour. 

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sindhu43
Tera Contributor

a week ago

Hi,

 

I am also facing same issue. Any luck on this?

And not able to open the KB Article.

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