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Query about Catalog Builder

Merza Lyn
Giga Guru

I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.

If I am going to transfer the update set to another instance, should I transfer all the update sets?
Sample:

 
 

Screenshot 2026-03-26 115629.png

 

 

 

 
 

 

 

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@Merza Lyn 

there are challenges while using catalog builder when it comes to update set

Approach

pick the latest one and deploy -> this should work ideally

OR

See by moving all the update sets in case to be on safer side

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

@Aditya_hublikar 

Can you explain this line what it means the image I added?

If the catalog item is built for 1st time then how the flow, variable set etc will be present in target instance?

I believe the question was different.

It would be helpful if you could clarify this.

55.png

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

 

I means flow related to that catalog item is captured in another update set and that is commited in target instance .So ensure that that is available in target instance . Attach flow must present in target instance .

 

for variable in catalog builder there is option like add variable set , i mean to say that variable set also must present in target instance .

 

In my above attached photo flow that i attached to catalog item that was not present in target instance  and also added some existing variable set in catalog but that was not present in target instance .

@Aditya_hublikar 

if the catalog item, variables etc are built for the 1st time then all the variables, flow etc will be captured in correct update set.

I believe the question was about catalog builder and multiple update sets.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader