Quick Question on Adding a comment field to an approval

Alan42
Tera Guru

I've found a few options for adding a comment field to an approval.    One involves a business rule and another uses a run script activity.    It seems there are other options too.  What is the best approach to keep the process seamless to the approver?   Our legacy system puts the comment field on the same page as the approve/reject buttons and the comments go back to the initiator when one of the buttons is pushed.      HR wants to keep the user experience the same so I'm asking before I do my actual build out of this piece.  They don't want the approved to get a separate comment task after the approval is made.   Please share your experience if you've done this before.    

6 REPLIES 6

Yes @Alan42 , thats what we do and i suggested you try the same.

Thanks,

Mahathi

Genesis17
Tera Contributor

Hey @Alan42,

For a seamless experience like your legacy system, a Business Rule with a UI Action on the approval form sounds like the way to go. It triggers a comment capture and update based on the approval choice (approve/reject). This keeps everything on one page and sends comments back with the approval decision. Imagine streamlining this process to automate tasks and free up time to explore opportunities like how to make money online.