L.S., I created a case with ServiceNow support to address an issue I have with setting a Default Filter via List Control.When Selecting "Add Filter Condition", I receive an error message stating: "First select a table". After investigating, ServiceN...
When our end users go to Reports > Create New, and go to select a table form the Table dropdown, they see ALL tables within the platform. Our users don't need to see all those tables and we don't really want them creating or attempting to create rep...
The definition of service commitments is: In ServiceNow, service commitments are agreements between a service provider and a customer that define specific levels of service and support. These commitments ensure that the service provider delivers the ...
Greetings, When I share any of the existing dashboards with a specific user so that they can view/ edit. It takes effect when I test it through impersonation. However, when I create a dashboard from scratch, then share it when a specific user, it al...
I'm a SN knob...no experience. I want to send and email that gets generated on a IBM mainframe to send to Service now so a ticket can be opened in Service Now for responsible group. Specifically, we want to use TMON MQ and send a message to the sys...
I was trying to create a report on average resolution of incidents (12 months) and I also finding out if I can do an interactive filter or somehow be able to create a filter which I can toggle and choose the average resolution time of incident per as...
Hello,I am having a difficult time referencing a Story # in a Demand when I create a new Story from the Demand. Here is the Reference field I created:I want to be able to link a New Story into that field from here:I have tried setting the "Reference...
Hi all, I have start date (u_start_date) and End date (u_end_date) on a catalog item.I have created an On change Client script on Start date field. I want to show an error message if the user selects today's date or old date, but in the alert message...
Hi, I have verified the roles with working people, and everything looks good, but a few users are still unable to click the option on the "Add to Cart" button; due to that, they cannot get the "Continue shopping" option.Is anything stopping the user ...
Hi all, I have created a List collector variable with an attribute glide_list.So it is just locked when I present the form before a user. Can some one tell me how to make it expanded when the form is loaded? Regards,Pallavi
How to configure instance
Hello All,I have a requirement, We have used a list collector variable for catalog items. it looks correctly in the service portal and once we request a catalog item, variables will be displayed on RITM. So here the list collector field needs to disp...
I've created one report and shared with the team members with the editing rights. If they do any changes to report where can I find those activities done by the users.
We have some new people in India for support and need to create new service providers in ServiceNow so they can receive SMS. I have not found any info to best setup for Jio and BSNL. Anyone know best how to setup these service providers?
