Hi everyone I would like to draw an extract of all categories/subcategories of the following tables:IncidentService RequestProblemChange Is there a way to see it in hierarchical order? E.g. in the Incident table we have a category 'Accessories' and ...
Can someone here help me with importing some 220 ips to "discovery_range_item_exclude" form. It's tedious to do it one after the other finding the subnet and then adding it.Thanks in advance. #discovery - FRQ.
Hi I would like to create a report that shows all changes that has been left open 7 days after implementation date/planned end date. I used the relative operator but struggle to get it to show the correct info. Any guidance would be appreciated, than...
Is it possible to write a query to check for all tickets that went through a certain assignment group during its reassignment journey, like get a list of all tickets where it passed through was a certain group? So, if a query was initially in assign...
Hi all, I would like to test Salesforce integration on my PDI.I have activated ServiceNow IntegrationHub Installer plugin and ServiceNow IntegrationHub Enterprise Pack Installer plugin. Got the emails confirmations for the successful plugin activatio...
Hi,Some time ago, all of the Filters on all of our List Views became Global...it seemed to happen to all at the same time. Users were able to edit each others Filters, and for a short time, ALL new Filters were created as Global (this stopped after a...
Hello All,I have a group called "ServiceNow Support" that contains the admin, security_admin and itil roles assigned to it. when I add users to it, including myself we're not inheriting the roles, I have to add directly to the user record. I'm curren...
I'm Dabeer Ahmed, an enthusiastic professional with 14+ years of experience in ServiceNow. Seeking to deepen my expertise, I'm interested in enrolling in advanced level learning programs. I've heard that ServiceNow offers learning credits to access t...
Hi all clever people. I want to extract a list of " affected locations " for every open incident. Can someone please assist? Many thanks Raj
Is someone able to confirm my understanding please? If I haven't got this right, then could you provide a business relatable example that's easy to understand please? A service commitment is a promise between a provider and a customer. For example, w...
Hello SysAdmins, Do you allow your end users such as requestors to access the Native UI? Or are all requestors directed to use the Service Portal/Employee Center? And Native UI is mainly used by the fulfillers/developers?
I'm trying to be able to validate if the user has the business_stakeholder role to send it straight to the Service Portal page and if is someone else go to the respective frontpage like admins or ITILs to the IS View and who doesn't have a role to go...
Hello,I have a request to set the Featured Articles widget to order alphabetically. So far this is the HTML I updated. <div class="kb-article-list"><sp-widget widget="::c.data.template"></sp-widget><div role="listitem" ng-repeat="kb_article in data....
Hello experts, I have a URL type field on a form and I am setting up the URL dynamically from the workflow.Is there a chance like, once the user clicks on the url link, then the link has to be disappeared.Because once the user clicks the link, the ac...
Dear SME'sI have added a new incident state under the Incident status. Ex: I created an incident state called: Vendor Pending While doing My Work filters on the TASK table and My Work module, I couldn't see the new State. Please help me with this.
