Resolved! Disable Discuss button for itil users.
Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every recordAnd how we can disable it from the incident form for itil users.
Forum Posts
performance analytics for Incident trend analysis
hi i want to ask and check if anyone has used PA for incident trend analysis For E.g to check which incidents or issues are repeat or tickets logged for same issues in last 3 months etc this is to ensure that we get help in pro active problem managem...
how to use PA indicators for CMDB
HI NEED HELP IF SOMEONE HAS CONFIGURED PA indicators for cmdb ? thanks
Resolved! How do I add the trigger id's assignment group to this assessment instance form
Good morning or afternoon everyone!!!I was trying to figure how to add this field to the assessment instance for surveys so I can run a report to show the assignment group. How do I add the trigger id's assignment group to this assessment instance so...
how to configure PA indicators for particular assignment group ?
need help in configuring PA indicators like incidents closed , new incidents , requests closed etc for particular assignment group I can see Out of box automated Indicators and there is breakdown field in it but it does not work Can i create indicato...
Make a notification off when a variable value is changed on on a Task
I have a variable on a Task, that the customers will be changing the value after that task is created and they want it to send out a notification every time this value is changed. I can get it to send the notification, but it is sending when anything...
Is global Cart being deprecated.
Is it being replaced with CartJS. A scoped API.
ServiceNow PDI - unable to access CMDB tables as an admin
Hello All, I have installed ServiceNow PDI for the first time and created a account as an admin. But i'm unable to view/edit cmdb_ci_tables due to security constraints. anybody can help me to get the full admin access for PDI instance? or any guidanc...
About exporting to a CSV file using a script
I wrote a code that uses a repair script to check and log the value of each record.The output destination is the "syslog" table.However, I believe that if the log becomes large enough, it will not be possible to write to the records.So instead of rec...
Resolved! Service Operations Workspace (sn_sow) version 4.0 needs to be purchased
Running into a situation on both a Demo instance and a PDI where installing any of the Service Operations Workspace add-ons/plugins (such as the ITOM Applications) results in the above error. Service Operations Workspace is already installed but can...
Need to change Primary E-mail address in now-Learning Service-Now
Hello all, I am shifting the organization and I want to change the E-mail address of now-Learning service-now to my personal email address so that once I join the new organization and get official email id, then I will update with the same. So, can s...
Change Management - Scheduled Time
It has been proposed by a vendor that our normal changes include in the schedule any potential roll back time when creating the schedule for the normal change. I have not been able to find best practices to decide on this. Are there any thoughts on s...
View reports/Dashboards in List View as well without ITIL role.
Is there a way to allow users to view reports and dashboards in detail (means no limitation) without providing them ITIL role?
Resolved! Node Logs on a 24 nodes instance
Community Members, I try to get clarity about the folowing. We have a feeding system sending data to the identify_reconcile API. Payloads are visible in localhost logs. But from the information available it is not clear to me what is listed in Node l...
Hide the Title on a Quick Link or Topic in Employee Center
Hello, Is it possible to hide the title, on a widget in Employee Center? Thanks,
