hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
I plan to use ATF to take screenshots of all field values on an incident record form. Is there a way to get items whose sections are separated by tabs?I've created a test, but it doesn't seem like I can switch between tabs.The product documentation a...
Hi folks, I created a a list type field on my custom table.I want to show in slush bucket style.Currently it is showing only like a locked icon and when clicked it is showing only a square box reference kind of. So, can someone tell me how can I show...
Hello, Hopefully this is the right forum for this, if not please point me in the right direction to repost this elsewhere. I need some guidance on how to make a report for our response duration but within our hours of operation.For example, I want to...
We're looking to set up a system to track entities throughout their lifecycle, from introduction to completion. After digging into Service Portfolio Management (SPM) and its modules, it seems like the idea-demand flow might be a good fit for our need...
Hi all,With the function "Easy Import" (Import External Data into *name of table*), I would like to clear choice fields of existing data, but through various attempts the field is not cleared but the choice entered previously remains. To avoid misund...
Hi, I have created a client side UI action which copies the current record and opens a new record in classic view.However, I have since discovered a neater way of doing it after seeing how it is done for the workspace and wondered if anyone could giv...
Hi community, We have upgraded our instance to Washington but then when I tried to create a new subflow, after filling the form, it got stuck at loading, can't go to flow editor. And when I tried the Flow Designer link, it goes to error page. Anyone ...
Hi,For HRSD we want employees/end user in different entities/location and to search articles which are useful and right for them. We can set criterias for location restrictions but how can we manage that they only see HR related articles when they wa...
I came across this question and am finding it a bit challenging to identify the steps to execute it. I tried to search the KB but am not satisfied with the search result. Here is the question: How can a user display the current application scope in t...
Is there a way to enable auto-saving of Customer Communication and Work Notes in ServiceNow. This is especially relevant for support agents who lost very detailed notes sometimes if their connection drops or the Task form reloads for some reason. T...
Is it possible to update an existing approval request? The scenario is that an approver got the request and asked the submitter to provide an additional attachment. That additional attachment is not available on the approval request. Basically, if ...
We are using ServiceNow IT Service Management | Tokyo P7 | Sprint Release T13.07. We have used SOAPUI/CURL to send soap xml body with various key:value fields populated to try to create ticket without any errors. Instead we are getting the following ...