Refresh ticket in Overview dashboard SOW

[FotinaG]

Hello everyone, 

I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some tickets are missing, i can see in list view incident unassigned on hold, but in dahshboard it is missing.

Did someone had such behavior before?

Thank you in advance!!!

Fotina

[Ankur Bawiskar · Accepted solution]

@FotinaG 

each data visualization on your Dashboard must be having some refresh interval

Open the required dashboard from Platform Analytics and see that for each data visualization

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@FotinaG 

each data visualization on your Dashboard must be having some refresh interval

Open the required dashboard from Platform Analytics and see that for each data visualization

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[FotinaG]

Thank you, it is helpful!

[Dr Atul G- LNG · Accepted solution]

Hi @FotinaG 

You need to set it in a dashboard widget; it’s a new way to visualiztion data.

[FotinaG]

Thank you it was exactly the reason.