Hi folks,
We have a support team that previously worked all their tickets from a dashboard report. We migrated to Service Operations Workspace (SOW), and we were asked to convert the dashboards and reports to SOW dashboards. The list reports on these dashboards only refresh every 10 minutes (minimum) unless the agent performs a forced refresh.
I wanted to ask if this is a support use case. My hunch was that this was not and that we are using an 'off label' solution. If it is, any recommendations for getting a 'live' refresh?
Thanks,
Adam
