Hi @CLM ,
It is not best practice to reopen Cancelled case. Ask user to create another new case.
But if you want to do it ,try to reopen using background script:
var gr= new GlideRecord('sc_request')//change to case table
gr.addQuery('sys_id', 'sample sys_id');//change to case sysid
gr.query();
while(gr.next()) {
gr.request_state="open";//update to your state number
new WorkflowApprovalUtils().cancelAll(gr, "comment");
var wf1 = new global.Workflow();
wf1.restartWorkflow(gr,true);
gr.update();
}
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thanks & Regards,
Sumanth Meda
