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‎06-19-2023 01:25 PM
Hello All,
I have a requirement to allow users to resubmit an approval after it has been rejected using Flow. I am currently running in to issues trying to map out a design that will allow me to do this using Flow as it seems like there is no way to loop back to a previous State/Approval value without running in to issues? Has anyone accomplished this before? Any suggestions will be greatly appreciated!
Solved! Go to Solution.
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‎06-20-2023 01:34 PM
Hi Mate,
Not sure what is business need to keep waiting for re-approval. Best practice say, if approval Rejected, approval must trigger again. Hope this will help you.
Please mark this response as correct or helpful if it assisted you with your question.
Regards
Atul G.
Learn N Grow With Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎06-19-2023 08:02 PM
Hi @Gilberto3 ,
Why do you want to reuse the rejected approval, we can't we re trigger the same approval again???
whats the use case here
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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‎06-20-2023 01:13 PM
Hi @Gilberto3
Greetings!!
My first point, it is not valid case after rejection you need to resubmit the approval. As per process it must retrigger approval to all.
Please mark this response as correct or helpful if it assisted you with your question.
Regards
Atul G.
Learn N Grow With Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-20-2023 01:20 PM
Right, if the approval is rejected I would like to keep flow going and give them a certain number of days to resubmit approval. To your point, it would be ideal to leave the rejected approval as rejected and trigger a new approval.
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‎06-20-2023 01:34 PM
Hi Mate,
Not sure what is business need to keep waiting for re-approval. Best practice say, if approval Rejected, approval must trigger again. Hope this will help you.
Please mark this response as correct or helpful if it assisted you with your question.
Regards
Atul G.
Learn N Grow With Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************