On the platform, when you update a record, the fields are automatically updated if the same record is viewed in another browser.However, the same process doesn't seem to work on the portal.Is there a way to tell if two users are updating the same rec...
Is there any way to get this to appear on the dashboard? Would be nice to be able to show this on a Ticket Metrics Dashboard.
Hi All, I want to create new tab in the existing SOW dashboard and need to add few reports in that. how create new tabs .?
Hello,I am not sure where to post my issue, so I apologise in advance if I'm in the wrong section. Here is my issue:Last year I was doing a course on Coursera about the fundamentals and at some point I was directed to create an account on the Service...
Hi all, I’m currently working as a Major Incident Manager and would like to transition into a Systems Administrator role on ServiceNow. Any tips for fast learning?
Hello,I already have done "Micro-Certification - Welcome to ServiceNow" badge, why it shows as required in the System Administrator Journey? Thanks.
We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...
Global Search!There is a wealth of articles covering how to add a table to Global Search and how to index the data etc.I've spent a few hours on the topic now but I haven't found anything that covers all the steps necessary to make an additional colu...
This is a post for the lab
Hi Experts,We are in Quebec version and we have a requirement to add a Calendar widget to our Service Portal that will display Knowledge base published for that day(must be in monthly view). I am fairly new in Service Portal and i am not sure how to...
I have 20 years of software testing expertise in the oil and gas domain (mostly manual, and some automation). I would like to enter the ServiceNow platform. How should I go about this? Thank in advace!
Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.
Seeking guidance on service now admin. I am new to service now and I am learning to get into the job market after break of 6 years. I need assistance on what projects should I do to add it to my resume.
Has Welcome to ServiceNow On demand training been retired? What replaced it? Can someone please send me the link. ANY ONE from Training. It is so hard to navigate. I'm a new user and have gone through the training before but I got a message it has be...
I'm testing out the Remote Instance Spoke in a PDI at the moment to see if it would be usable in our own instances.Our scenario is that we want users to be able to use our Production portal to request being added to groups in a sub-Prod instance (wit...
