i have a blackout schedule during a change request period but i would like to make so it displays an error if done during a blackout perioud or blocks the submission. I was told this could be done via business rule but i dont know how to go about t...
I'd like to implement a dashboard in my CSM portal.But I'm not sure how to go about it.Are there any useful widgets?
I need guidance or best practices around the cloning of non-production instances.I have a clone scheduled tonight from Production → Test. I understand that the clone is based on the last nightly backup of the source instance (Prod), and that before t...
I created a calendar-type report using data visualization.I wanted to display records based on the creation date, but I had to select two items: a start and an end.I tried setting only the creation date for the start, and it seemed to work,but the t...
I tried to add a calendar report to a dashboard.I wanted to set a custom table.However, the table setting was set to "task," and I couldn't set any other values.Why is this?
I'm having trouble with custom menu items not displaying in the Employee Center header navigation bar. Only the default "Get support" menu item appears on the right side, while my custom menu items configured in Instance Menu are not visible. Here my...
Hey all,In our system, REQs are mapped to Interactions. For some reason, on certain records only the REQ itself is mapped — the related RITMs and sc_tasks don’t get it.I was able to figure out how to link the REQ’s Interaction to all of its child RIT...
I would like to inquire if there are any companies in Nigeria currently using ServiceNow. If so, I would appreciate it if you could provide a list of such companies.
Hello, i am new and trying to learn ServiceNowHOW CAN I CREATE A CHILD MODULE INSIDE A PARENTS MODULE?Like you have an application menu, then inside the application menu is the parents module, and inside the parent module is the child module.I can cr...
Is there a way to find out if a user is misusing the platform, and use his/her credentials to run automated solutions? In order to keep operational stability, and avoid performance issues, we would like to catch (and maybe block) if someone starts t...
Hello all, I am trying to create a visual using incident_metric table. The goal is to achieve all incidents that were routed by certain technicians without assigning ticket to themselves first. I tried to capture this data using last updated field- b...
Hi SysAdmins, Has anyone come across an integration between Hyland OnBase and ServiceNow? We are looking to integrate OnBase with ServiceNow.
Hello, can anybody help me with setting up metrics for a first response time and second response time?We have an automated response, and shortly after our agents send an email on that ticket. I need to be able to track the second response time. Pleas...
I want complete button visible on request only if all the child task is complete or close where are under that parent request
My apologies if this on the wrong forum. Still learning here. When i try to create a new PDI, it gives the following error. Any suggestions on how to get this. Currently doing a training course, and it directs me to create a PDI. However, this is wha...
