Role and ACL

[Merza Lyn]

We have a role policy_exception that is for All Policy Exception module

ACL - read

And this role is added to the Global Service Desk group.

However, when the members of the Global Service Desk is trying to open the All Policy Exception module they cannot see it.

But when search sn_compliance_policy_exception.LIST it will open all the policy exception in another window tab.

[Ankur Bawiskar]

@Merza Lyn 

Check the left navigation module has which role.

If the left navigation module has XYZ role and this role is not with the group then the group members won't see the module and hence cannot see the table list.

As an admin click Edit module and see the role and ensure the correct role is given to this module or the existing role to this module is added under that group

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Merza Lyn]

Hi @Ankur Bawiskar 

Yes, role is already added to the module and the group of GSD has the role as well. Still cannot view the module.

[Ankur Bawiskar · Accepted solution]

@Merza Lyn 

check the application menu under which this Module is present has which role

If the application menu is not visible then it means role for that application menu is not satisfied.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Did the agents logout and log back in to reflect the new changes in profile?  Try cache.do