Roles Not Removing from User

yana7 · ‎06-27-2024

I'm trying to remove roles from a user, but they're not being removed.

[Image 1] This is the user I want to remove roles from.
[Image 2] I've removed the roles in the Edit Role section and saved.
[Image 3] The roles are still listed in the Related list tab.

When I check the User tab from the Role itself, the user account is still there.

What should I do to Remove Roles?

SN_Learn · ‎06-30-2024

Please try the below in background script:

var userRole = new GlideRecord('sys_user_has_role');
userRole.get('61737f1bc36602103869d64d050131ee'); //Replace SysId of the role relationship in the [sys_user_has_role] table
userRole.inherited = false; //Updating it to false, then only we will be able to delete it.
userRole.update();
userRole.deleteRecord();

Highlighted sys_id is what you need to replace in the above code as per your requirement

Note: Please try in non prod first and check and it is not recommended to run background script in Prod.

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View solution in original post

zackss · ‎06-27-2024

Hello @yana7 ,

It seems that Dedy has a group, have you checked if that group is the one containing the role?

Regards,

Zack

yana7 · ‎06-30-2024

the group had no role

Dr Atul G- LNG · ‎06-28-2024

Hi @yana7

As per best practice, a role never assigned to a user directly , and in same line when you want to remove the role, remove the role from group first and then it will get removed from user profile.

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Bert_c1 · ‎06-29-2024

HI @yana7

If you have the "Contextual Security: Role Management V2" plugin activated (activated on instances for some time now). Then there is a fix script Servcenow Support can run to identify any inheritance errors, and correct that aspect. If you don't have that plugin, activate it.

If a role was added to a user directly (not best practice as stated above) then admin user should be able to delete the record. Once the sys_user_has_role table has been cleaned up, avoid adding roles directly (although still possible) and do that using groups. for sys_user_has_role records you can add the 'Inheritance map' column to a list view and see how that user inherited the role.

yana7 · ‎06-30-2024

This is the inheritance map for user Dedy's roles

his is the map for another user.