Hello everyone,I am looking for a specific note that talks about how to manage the roles and what roles must be given to the users called "Key Users" (KU), these users must be able to create, assign, search and move freely within from the servicenow ...
We have Inbound Email Actions for (among other things) creating Cases in our HRSD environment. We have one rule that runs when:Recipient contains hr@testorg.comAnd it creates an HRC for the general HR assignment group. We have another rule that runs ...
Hello, I have just upgraded my DEV instance to Vancouver and am trying to resolve a skipped record on this file:sys_ui_related_list When going through the skipped records there have been options to keep the customization or to revert to the base syst...
For service requests, fulfillers currently update customer visible comments and requesters respond to these comments, at the Requested Item level. We want to change that so the fulfiller updates customer visible comments on the task level instead of...
I'm looking to create records with REST.This is required for functional testing currently under development.I'm looking for the ability to create records at the same time, something that can't be replicated with features like import. I believe I can ...
Hi, I'm looking to amend an approval summarizer for RITM approvals (why does it put the 'Description' of the RITM as a default rather than the name of the Catalog Item? - weird)Apparently, in order to do this I need to amend the 'approval' view of th...
The official documentation states that it can be added using the attachment icon (clip symbol), but it does not appear.I am doing this as the PDI administrator user and have no lack of user rights.I am looking for a way to attach it to a record, not ...
We use SCCM and ServiceNow discovery and are finding that installation records for software that has been uninstalled are still remaining in our install table, but only from ServiceNow discovery. This is causing us to be out of compliance in SAM P fo...
To Improve the performance, we decided to default the user preference to load the related list to "After form loads". At the same time, we don't want the to user change these settings. Trying to find out what property controls the visibility of this ...
Help I need assistance with a report/widgets/dashboard.Here is a list of requirements I have been asked to show for our ServiceDesk. Does anyone have any ideas for how I can accomplish all of this? I am having a hard time wrapping my head around it.
Hi,I am trying to customize the OOB widget widget-sc-cat-item-v2 , and i cloned this widget.My requirement is i created a catalog item , there is a field name asset. So whenever asset field is empty the submit button should be disabled, and asset fie...
Hello,We've had a workflow on a Service Catalog item successfully execute for some time now. However, I was notified today that the request isn't completing as it should. After researching various logs and workflows, I found an error that appears to ...
Hi, We have a requirement of auto assigning Remediate Duplicate Tasks to assignment group based on CI class. Like we have 2 Linux servers under duplicate task so that the task should get assigned to particular assignment group. I tried with assignmen...
I have a non-production environment which I want to upgrade and I'm having some issues with it. When upgrading, the change request auto-closes with the message: “This change was not completed because a ServiceNow maintenance automation task was runni...
This issue is only happening in our TEST environment. The DEV and PROD are working as expected. When I go to Service Operations Workspace in TEST, no matter what type of Change is selected, it shows it as a Normal initially (and requires the things f...