Our current DR Plan uses the Service Tier for components for the DR plan but it would seem to make sense to use the Recovery Tier that is produced by the BIA. Our recovery tiers do not line up with the service tiers, as Recovery Tier 0 is "always on"...
WRT: KB1443041https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443041 I'm in my Vancouver instance, I am elevated to security_admin, I should have The Power of Greyskull at this point.I'm trying to follow the steps to enable 3D...
I need to create a generic flow for different catalog items (each item has different variables). For example, - approval to order an item - approval for cab - approval for folder access - and many more How do i create a generic flow design that will ...
Hello All,Am trying to bulk-upload the SSL/TSL Template certificates but it's not allowing it keeps saying "ServiceNow remove sample certificates and retry". Has anyone run into the same issue? Kind Regards Misgana D.
Hi, I am new to ServiceNow and not sure what group I should put this question to... If this is not the correct forum to put this type of question, please advise. I have created a new tab in a Dashboard, that I just want to put text based stuff in thi...
Hello, Would it be possible where we have child topics as below, to create one that when clicked opens a new tab as a URL to an external site? We would like to add a link to our Intranet here. Thanks in advance!
hello everyone, In the sys_properties table when [com.glide.cs.collab.enabled] is set to [false],banner and task table's [discuss] button all be hidden.How can we only hide [sidebar discussions] on the banner?
Trying to learn how to generate a list/report of all tickets that were created using a single email address. This seems to be tied to the Inbound Email Action list?For example, show me all tickets created by 'helpdesk@mycompany.com'.
FYI, If you want to add a banner notification similar to what ServiceNow has on their support page. We're on Utah, so on the platform navigate to Now Experience Framework > Configuration Settings > UX Banner Announcements. There you can create the ba...
If we're wanting to allow some users the ability to update and resolve records on the Incident table, which role would be best and why? It seems the SN_Incident_Write role would be more limiting while accomplishing the goal while ITIL provides far mo...
Currently, when an HR case is auto-assigned to one of our agents, it counts all active cases, including cases in the Awaiting Acceptance state. We would like to remove Awaiting Acceptance from the case count. What would be the best way to accomplis...
Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky
Does anyone know how to get a list of the applications that are installed in ServiceNow.Like ITOM, ITBM, GRC, etc...I looked at plugins and there are more that I care to type out by hand (over 900+). Was hoping to find an easy way to find all items ...
Hello, my team here has always used the Classic UI for incident management. It was until recently we implemented the Service Operations workspace and I have had to make small tweaks here and there. Using the Classic UI when we create an incident, we ...
