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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Record producer translation issue

Hello everyone I have the following issue with the translation of record producers (for example "Create Incident":If I adjust the short description or the description in English, the adjustments are immediately visible to the user in the portal after...

Resolved! Short description instead of incident number

Hi, we have an issue: under the related records you can see the short description of the case instead of the case number. It is the same with the parent breadcrumbs. Does anybody recognize this problem? Thanks in advance!

kr25 by Tera Contributor
  • 1001 Views
  • 6 replies
  • 1 helpfuls

My Request and My Tasks ESC

Hello Everyone, There is an issue with our ESC for some odd reason all RITM's are not being shown on the "My Requests" tab on the ESC. I've gone and check the filter conditions on the "My Request filter" and they have not been changed at all. I've al...

Resolved! Creating a new problem task type

Good evening all Tonight I am asking assistance with something I have never done before. I read documentation from ServiceNow but cannot find what I am looking for. I want to create a new Problem task type. I opened an existing one and copied all the...

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