Our IT Service Desk wants to utilize the Virtual Agent (VA) and Agent Chat. The questions I have for you all are as follows:- What lessons did you learn when installing OOTB functionality for Agent Chat? Have there been improvements to the Agent chat...
I'm wrapping up a the build of a new claim process and the business owner asked if there is any way to download a completed RITM with all the completed variable fields and attachments, including those from the tasks. I found the 'Requested Item De...
Hello, When creating a 'Quick Link' and uploading an icon image, ServiceNow supports .gif files:However, when you upload a .gif file and use the 'Quick Link' on a widget on the Employee Service Center it renders it static and not as a .gif. Has anyon...
Hi everyone I created a catalog item (see screenshot below), but the part I am battling with is to create a dropdown field with categories, and when one of those categories have been selected, it must give a list of sub-categories to choose from. I a...
Hi, We have recently configured AI Search on our portal for incident deflection and I was wondering, how can we report on incidents deflections using the "Solves my issue" button? See attached screenshot. Any other details required please let me know...
Hi there my fellow developers! I have a business need to hide the "create problem" UI Action in a context menu from users other than the person with a specific role. I have tried several times to write a script in my ui action but the user can still ...
Hello, Does anyone know the Business address (postal) of ServiceNow?Please let me know. Our client is demanding. Regards,Karthick
Problem: I do not see the mini dashboard elements, such as the donut or the cards for the incidents, catalog tasks, etc, on the SOW landing page. Context: I recently upgraded my temporary instance from Utah to the recent Washington release (Patch 1 H...
Our ServiceDesk will get interactions from users outside our domain (usually their account is locked out so they send a question via Gmail). They add their email to the watchlist so they get a notification when comments are added. We have been seeing...
We used to use the Live feed to post more technical details to support staff about when there was disruption to a service or system. This was useful in that it allowed all our support staff to be kept up to date with the status of incidents allowin...
Hi,Where can I modify the Customer Survey default rate?They want the 5 to be default.
Dear Friends,I am new in ServiceNow. Just started a week back. Looking for some help.Actually, I am doing ServiceNow Administrative Fundamental - Lab 8.1 Create a UI Policy and Business Rule. Trying to figure out - How to prepare Manufacturer or Serv...
Hi community, I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information i...
Hi there, We're currently on Utah and we are planning to enabling Next Experience before we upgrade to Vancouver in the coming weeks. We have role-based MFA setup for users with admin role. I enabled Next Experience in our test instance by setting ...
Hi community, If an CSM agent belongs to a particular assignment group, is it possible to limit this agent's access only to those cases assigned to this assignment group? Since agent has the customer service agent role and I'm struggling to limit cas...
