SAML Setup in ServiceNow - Multi-Provider SSO vs. SAML 2 Single Sign-on

[AdamSaniS]

Dear ServiceNow community,

I am currently new in ServiceNow. Would like to know the difference between these two methods of starting SAML Setup in ServiceNow.

1. Multi-Provider SSO

2. SAML 2 Single Sign-on

Using Method 1, I only require XML file or IdP URL, yes? And the system will auto-populate the fields?

Thanks,

Adam

[maheshkhatal · Accepted solution]

Hello @AdamSaniS ,

The two methods you mentioned serve different purposes:

1. Multi-Provider SSO:

   • This is used when you have multiple Identity Providers (IdPs) for different user groups.

   • You only need the IdP metadata (XML file or URL), and ServiceNow will auto-populate most fields.

   • It’s ideal for scenarios where users from different organizations or domains need to authenticate via their respective IdPs.

2. SAML 2 Single Sign-On:

   • This is used for a single Identity Provider setup.

   • You’ll need to manually configure the IdP and ServiceNow SP details.

   • It’s suitable for organizations with a single IdP for all users.

For Multi-Provider SSO, yes, providing the IdP metadata (XML or URL) will auto-populate most fields, simplifying the setup.

If my response helped you please mark this as helpful

Thank you,

Mahesh.