Knowledge base-workflows

[saikiranMukloth]

Hello Everyone,

I am having trouble to understand a question i have come across recently.

What are the four knowledge workflows available in the ServiceNow base instance?

A. Instant Publish: Immediately publishes a draft article without requiring an approval
B. Instant Retire: Immediately retires a published article without requiring an approval
C. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
D. Retire Knowledge: Moves a knowledge article to the retired state.

I would appriciate any help given, if possible explian your answer.

Thank you in advance,

Saikiran Mukloth.

[Dr Atul G- LNG]

HI @saikiranMukloth 

[saikiranMukloth]

Hello @Dr Atul G- LNG ,

Thank you, for your response but what is the  right option for the question. The question says to choose one answer. This is the issue iam facing. 

Thank you.

[Dr Atul G- LNG]

Hi @saikiranMukloth 

All 4 are correct if you go OOTB, but if you specifically ask for Knowledge base, then A and B.

[Community Alums]

Hi @saikiranMukloth 

Ans: ALL 

A. Knowledge - Instant Publish: Immediately publishes a draft article without requiring an approval- 

When a user clicks Instant Publish, the article moves directly from the draft state to the published state. No approval process is involved, which is ideal for fast-tracking the publication of urgent or simple content.

B. Knowledge - Instant Retire: Immediately retires a published article without requiring an approval-

This is useful when an article becomes outdated or needs to be removed without waiting for an approval process to be completed.

C. Knowledge - Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state-

his workflow is useful when the organization wants to ensure that all knowledge content is reviewed and approved before being made public. The approval may be from a manager, subject matter expert, or another designated user.

D. Knowledge - Retire Knowledge: Moves a knowledge article to the retired state-

This workflow allows knowledge managers to retire an article either manually or through automated processes. The article in the retired state will not be publicly visible but can still be accessible in the system if needed.