script include

[mahesh009]

I'm getting an error message when trying to update a record. How can I debug the issue?

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

Use the

gs.log()

 function to log information to the system logs. You can also check the ServiceNow logs for error messages.

[Eshwar Reddy]

Hi @mahesh009 

Could you please share a screenshot of the code?

Thank you 
Eshwar

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

Use the

gs.log()

 function to log information to the system logs. You can also check the ServiceNow logs for error messages.

[Ravi Chandra_K]

Hello @mahesh009 

@What error message you are getting. Please share the screenshot of the error and script.

Kind Regards,

Ravi Chandra 

[VishaalRanS · Accepted solution]

Hi @mahesh009 

When encountering an error while trying to update a record, debugging the issue involves several steps that vary depending on the technology or platform you are using.

Utilize the gs.log() function to record information in the system logs, and also review the ServiceNow logs for any error messages.

Thanks, and Regards

Vishaal

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