I have a List Collector variable called u_watch_list (refers to the sys_user table) on a catalog item where the requester can select any user(s) that they want to be added to the Watch List (watch_list) field on the TASK. I have tried several differe...
I need a background script such that it should provide a list of groups that have ITIL role under two cases.1. ITIL role directly added to the group2. ITIL role contained in another role and that role is added to the group
If a business rule has made changes to several fields in thousands of records. How could it be reverted?
Remediate Duplicate Tasks - I just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...
Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...
I have a new catalog item where it has multiple approver based on the selected item.I need help how to put in the workflow that if one of the group approval rejected the request and the rest are approved, it will still generate catalog task that in ...
Hi everyone, As we know users will be synchronized from AD to service-now. And the updated field on the user table will provide us the time the users got updated from AD. But my manager is asking if I can contact AD team and ask them whether if they ...
Edit (no option to delete my question): Disregard, I found the answer in this article KB0011256. Happy Monday All! I'm hoping someone can provide clarification on the SysAdmin path. Last year, I took, what appears to be, the older "version" of the F...
Hi all,How to make visible only SELECTED variables in the email notification (the ticket description)? My screenshots: S1 - I choose "Demographic data" in the form and then the field "Demographic Data Details (Please remove unnecessary information by...
Hi Experts,Please help. I am just starting in Service Portal. We have a requirement to display records from a table in Service Portal. We added the OOB widget "Data Table from URL Definition" the problem is the Reference and URL fields are not behav...
I was wondering if the CSA retake exam is same as the first exam.
I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...
Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...
Hi All, I am a relatively new admin for my work's ServiceNow instance. During our implementation a scheduled load was set up to import our employees via LDAP/AD and add them as SN users on sys_user. I was recently asked why most of our users do not...
