I don't want to send OOTB notifications "Request approved" or "Request was opened" when I submit and approve a specific catalog item.I wanted to control it with the condition field of the notification, but it doesn't work, I tried setting the followi...
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Hi All I just booked an exam for the CSA. and I have finished the training last year. and have'nt got any chance to work in servicenow Ecosystem. I have booked an exam, as the voucher is expiring next week. Can anyone please guide me how to prepare f...
Hi All, need suggestion on query sys_history_line table, is it a good idea to do so. As the table contains huge number of records, which keeps growing. So if a business requirement needs to query this table, shall we decline the requirement. or can w...
We have a Security incident field to the incident form and a Security Incidents table, our client wants it to be visible only to their group. Can this be done via ACL?
Complete newby here so please ignore my ignorance. We have a termination workflow that has recently been updated to send out a notification to an HR admin group. This new notification is sent out pre-approval when a checkbox indicating an emerg...
I am trying to install an application for virtual agent but i get a popup saying "needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it." But ...
Hi, I need help with lab 4.1, page 202 of the book, I created an article by importing a word document but then is asking to 'approve article for publishing, define, apply and test user criteria on the knowledge base" I am stuck, cant find the articl...
I am facing a weird issue with my instance. I have an admin role. Suddenly what happened don't know that I am not able to add an admin role to new users and at the same time not able to remove the admin role from the existing users. Even I have check...
The problem is the following, in the development instance I created a table to use it in an import set (instead of creating it directly when configuring the import set) in such a way that I created a series of ACLs which I don't want and comparing wi...
Hi, I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must...
We have the following requirements for enhancement for Transform map process. I already draft a script but it is not working as expected. Please see problem occurred below under Script Output Problems. Please also check the attached files that I'm ...
We are receiving a file via email which is updating our location table.Periodically a value needs to be updated to be empty So say our fields were: Name, Address 1, Address 2, City, State, Zip, Contract due, Contract renewal state Values on day 1:Nam...
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Hi, we have a field on our incidents called 'release date'. This is supposed to be filled in with a date in the future when a ticket is put 'on hold'. The ticket should then automatically come off hold on that date. I have setup a scheduled job to do...
