Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...
I'm trying to upgrade our SCCM plugin to the SG-SCCM. We have two SCCM servers, one for servers and one for workstations. We'll call them Server-SCCM and Client-SCCM. I've successfully configured both connections (no integrated authentication) and bo...
Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...
Hello everyone, We've granted access to the Case table for an integration user, limiting their permissions with the following roles: snc_external, sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.customer_case_manage...
We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...
Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2, if priority 1 ...
Hello! When clicking the "Create Problem Ticket" UI Action from Incident Record, Problem ticket is automatically created even if some mandatory fields in the Problem Ticket are not filled out (e.g Mandatory Assignment Group) This leaves the Problem T...
I recently deleted variables from a catalog item that had submissonsin the past to create new variables in variable set format. I was not smart and did not think about the previous values on the other catalog items that had been submitted and figured...
What will happen to a asset when the associated CI is archived. Will the Asset be updated. If yes, What kind of update would happen. If not, Why it is not updated.
Hello all, I have seen docs on Service Now upgrade plan, and have some doubts.Why do we build upgrade plan?What all records we will add in upgrade plan ?Do we build upgrade plan prior starting our service Now instances upgrade and after cloning non-...
I am trying to create a report using filters that displays incidents assign to (person) but also incidents that are not assigned to anyone yet (shows as (empty) in results. The per person shows okay but the empty count does not show at all. Thanks f...
We are using EA Workspace and it's an amazing visualization. We have configured the XY Axis to bring in metrics we are gathering from assessments but it is pulling in the normalized values instead of the actual ratings values which is what we want. ...
Hello Community, I was wondering if there is a way to add multiple graphs to one report. I have tried the "Add Dataset" option to the report, but this seems to only add the data set to the existing graph. What i am after is something similar to when ...
Hello Community, I hope you are well! I am creating a new change model, where after approval of planning for implementation, it will be possible to create tasks, however when creating the task, it must automatically enter the approval flow according...
I have created a new service catalog item and have a Catalog UI Policy configured to display specific variables based on the selection on another variable. The variables are displayed correctly on the catalog item per the UI Policy and I am able to e...
