Seeking Advice on Pursuing System Administrator Path in ServiceNow

[shund]

Hi everyone,

I recently obtained my CSA and am currently an intern/SkillBridge participant working as a Technical Consultant at ServiceNow/Insource Inc. I'm looking to transition into a System Administrator role.

Any advice on certifications, skills to focus on, or resources for learning and networking would be greatly appreciated.

Thanks,

[KB18]

Hi,

Congratulation for CSA Certified.

Please go through the certification Like CAD, CIS and you want upgrade your skillset, please go through the nowlearning courses which help to understand in broader concepts.

Please feel free to reach me in case any other information needed.

Thanks,

Kailas

[Edward Rosario]

@Allen Andreas posted a very helpful article on this topic
https://www.servicenow.com/community/training-and-certifications/a-servicenow-veteran-s-approach-to-...

I would take a look. and speaking of helpful, if my answer above helps, please give helpful. 🙂

[Simon Hendery]

Hi @shund,

Check out the System Administrator Career Journey on Now Learning:

https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f7...

[Allen Andreas]

Hi,

I would try and use this as an opportunity to network and grow within your current situation. If you have your CSA and you're an Skillbridge intern while holding a technical consultant role at an organization, then you're actually better off than most others. Seek out leadership and inform them of your ambitions and ideally, try and lock in a full-time permanent role.

Outside of that, after CSA, since you mentioned transitioning into a System Administrator role, then I'd recommend looking at the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification next. 

For other resources for learning and such, feel free to check out my ServiceNow focused YouTube channel: Allenovation, which has lots of great videos for individuals who are at the same point as you in your journey.