Hello. For some context, I am fairly new to creating workflows in ServiceNow. Our organization has historically used Workflow editor to create workflows, but our VP would like to see us transition to Flow Designer. I have played around with Flow Desi...
(function findCorrelatedAlerts(currentAlert){ // Ensure the rule is consistent - the filter for primary and secondary alerts must be distinct. var result = {}; //Insert your code here result = {'PRIMARY': [String(currentAlert.sy...
Hi, I am working on a new catalog item and added a datetime variable. I noticed that if you click "Try it" there is the calendar and the can enter time using hours, minutes, seconds fields. However when viewing the catalog item on the portal, there...
Hello everyone, I have created a Custom table (Related CI Components) and added that into the related lists of change request.But I see New button over there to select the records. User has to navigate to multiple times by clicking the New button to ...
I am receiving the following error when trying to use the "Configure function field" option available in the new UI Report Designer:"Access to this content denied based on report_view field ACLs."The report source is sc_task table. The report works ...
Is it possible to allow .eml file be viewed using Document Viewer? I would like to view email correspondence in the Platform rather than downloading, opening the file.
Hey All,Back a couple years ago (2019), as an inexperienced young admin, I had created some Applications and Tables, essentially not knowing what I was doing. At some point I had gone back and deleted all the tables and application records, reverting...
As part of my role in a Service centre I would like to be able to understand which agents first handled an incident and when they come in via self service and see how they handled the incident at first point of contact to be able to identify how we c...
Is there a way to generate a report, on platform, of users in one group? Note, I'm not trying to find all users in a specific group. I just want to know which users are in a single group (could be any group) at a given point in time.
I received a requirement that in the incident form, if Subcategory 1 (u_subcategory) is SAP, only APO, ECC, OpenText, and SAP-Security should be shown in the CI field. I created a Client Script, but there's an error: onChange script error: TypeError:...
Hello Everyone, as someone who recently joined the community and starting out, what was or is everyone's opinion of using ServiceNow and how did it impact you along your growth in your career?
Below are the screen shot of compose email form for Incident and CSM Case , for CSM Case Email are sending to my email account but for Incident Emails are not sending to my email account, but in email log (sys_email.list) status is sent.Case Compose...
hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
