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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! Using the Upgrade Plan platform feature for Xanadu

Does anyone know if the Upgrade Plan feature will include plugin removal (uninstallation) as a part of the build (on the builder/dev instance) like it does for plugin installation/updates?I've processed all my skipped records and updated all my plugi...

jMarshal by Mega Sage
  • 1221 Views
  • 3 replies
  • 3 helpfuls

sys admin certification journey

hello everybody im new to the servicenow environement and i want to know on what and where i need to focus to pass the exam the better way .  best regards 

JordyS by Tera Contributor
  • 1681 Views
  • 14 replies
  • 1 helpfuls

Resolved! Dynamically populate BCC on Email Client Template

I'm looking for some easy to follow simple steps on how to dynamically populate BCC field on an Email Client Template. I have done this previously at the notification level without issues (calling an email script). Seems you cannot do the same with E...

Geoff_T by Mega Sage
  • 1252 Views
  • 2 replies
  • 0 helpfuls

Travel

How much do you travel as a Sys Admin for Service Now?  Could it be fully remote?

Sonjador21 by Giga Contributor
  • 1553 Views
  • 8 replies
  • 0 helpfuls

Specialized Admin Role in SecOps CC

Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...

Greg Stone1 by Tera Contributor
  • 950 Views
  • 2 replies
  • 0 helpfuls

Dashboard Widgets- No Data to Display

Is there a way to change the "No Data to Display" message on dashboard widgets?  For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...

MichaelaJ by Kilo Contributor
  • 988 Views
  • 1 replies
  • 0 helpfuls

How to create a child case in HRSD

Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...

Community Alums by Community Alums  
  • 562 Views
  • 1 replies
  • 0 helpfuls

Email - OAUTH2 with IMAP and SMPT - Token issue

Hi,i have configured my system with Microsoft 365  Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...

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NYS by Tera Contributor
  • 897 Views
  • 2 replies
  • 0 helpfuls

Resolved! Values from RITM is not populating properly into the Catalog Task

I  am having custom table and all the values are strings there.i am populating 4 values from the custom table like this  if i select the Source system , the values are populating  based on the source system. (i want to say here , that same record is ...

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suvi1 by Tera Contributor
  • 2313 Views
  • 13 replies
  • 0 helpfuls