Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Hello Community, Is there a way to reopen a case once it has been cancelled?
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...
How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...
Hello all, I have a requirement, in a list view, I want to make a field (u_enable) editable to only one Assignment group, On the form view, I have written a UI policy to show the 'Enable' field and make it mandatory, if the Assignment Group is some a...
Hi, A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat ...
I want to duplicate a table with identical fields within the same instance.You can use the same fields with an extended table, but you don't want the child table's records to appear in the parent table.There are nearly 80 fields that I plan to create...
I would like to hide the filter on the list screen when a specific view is used.It is possible to omit the filter in the list control or control it by role, but is it possible to hide it depending on the view?
I have a table that contains employee data by plant. When I select 'plant' on a catalog item form I want the QC Manager, Plant Accountant, and Shipping Manager fields to auto populate. My script include tests out correctly and returns the corre...
Hello all, I have created a URL type field on the change task form.So, once the link is clicked by the user, it will redirect to new Normal Change request form.Here, I want to populate a Select box field value with Yes, on change request form once it...
Hi,I've an existing script available for Assignment Group field as below: I need to one condition in above existing script as active=true. So, that Assignment Group should pick only active groups. However, the problem is the above BR is in Global tab...
