Select Box Question Choices not visible on Catalogue item

[Trish Mac]

Hello,

I have a catalogue item that worked fine before the upgrade to Xanadu.  After that, one of the Select Box Variables on the catalogue item no longer displays the Question Choices when selected on the catalogue item.  It just shows blank.  

I've reproduced the Variable and I get the same results.  There are 23 UI policies on the Catalogue item *however* the Variable appears but the Question Choices within the variable don't appear when clicking on the dropdown for the Variable.   It doesn't matter which combination of choices I make on the catalogue item that makes this Variable display, the Question Choices do not.

The Worfkow Function is also a Select Box variable and it's set up exactly like the Workflow Process Select Box variable is.  I've checked each tab in the Variable create and they are the same.  I'm having no issues with the Workflow Function variable, the Question Choices show up fine.

I've looked at the question_choice table and the question choices appear there for the Workflow Process variable.  

I'm at a loss as to how to fix this.  I'd appreciate any suggestions.

Thanks,

Trish

[Vishal Jaswal]

Hello @Trish Mac 

please look whether any on Load logic (UI Policy/client script) or onChange logic(client script) is there which prevents the choices to be displayed.

Try to make all such logics (UI policies/client scripts) inactive for troubleshooting. You can try to add a dummy choice too.

[Shivalika · Accepted solution]

Hello Trish, 

I came across this issue twice and I suppose clearing up the existing values in sys choice table, and creating fresh ones should solve this. 

If you necessarily want to dig up on why this might be happening, then you can check the upgrade logs first if it hampered the sys_choice table anyway, second way is you can disable all the existing UI policies and try activating them one by one by testing and find out the anomaly. But I hope clearing out and creating afresh is still the best choice. 

LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

YouTube - https://youtube.com/@servicenowdeveloperr?si=O_oxRw4v_jkySnWY

Please mark my answer as helpful if it helped you in anyway. 

[Trish Mac]

Hi Shivalika, I marked your comments as a solution in error.  I appreciate your suggestions.  I have tried both of these and no change.

Trish

[Trish Mac]

I should be more detailed.  I added a new Choice and also cleared the Choices from the variable.  Neither provided a solution.  You have given additional information on what to check and I'll investigate those.  Thank you for all your information!

Trish