Send a reminder notification in Snow

[Lucky1]

Hi all,

When a RITM is pending approval for more than 7 days, I want to trigger a notification to the approver saying, RITM001478 is pending your approval. I want to send this notification once every 3 days until it gets approved.

Can someone help me how to achieve this?

Regards,

Lucky

[mister_mentor]

Lucky,

One way you can achieve this is by;

• Registering an event in ServiceNow that will be used to trigger a notification record
• Create your notification record and configure it to be triggered by your event
• Routinely running something to iterate your approval records that match a condition, and execute the event for each one
  • This can be done using a number of methods like a Flow or a scheduled script execution.
• To facilitate the "every 3 days" you could create a field on the approval table to track the date a reminder was last sent
  • For fun I would add a "counter" field to that table as well so you can include how many reminders have been sent in the email and track it in ServiceNow

Do you need assistance with any of those steps specifically?

[IAmAbhigyaan12]

Hi @Lucky1 ,

You can check the below mentioned solution hope that works for you 

https://www.servicenow.com/community/developer-forum/send-email-after-every-3-days/m-p/1439428

[IAmAbhigyaan12]

Hi @Lucky1,

You can check the below mention solution hope that works for you 
https://www.servicenow.com/community/developer-forum/send-email-after-every-3-days/m-p/1439428