Hello,
Is it possible to add a tab to the incident summary page that brings in the description of what was reported by the user?
why to create a tab to show Description separately?
Why not update the Standard Ticket Config for Incident and add the Description field itself
1) You can also include Description in Info fields field. This will show up Description alongside Caller, Urgency fields in standard ticket header as below
2. If you want to show description in separate tab then firstly we have to add a tab to Incident ticket configuration.
On the Incident Ticket Configuration page, Click New from the Tab configurations related list. On the newly opened page, select type as custom, give a tab name and select a widget which should be created such that it takes the incident sys_id and displays the description of the incident. Submit the tab configuration.
This adds a new tab with a widget to show description.
If my response helped please mark it correct and close the thread so that it benefits future readers.
why to create a tab to show Description separately?
Why not update the Standard Ticket Config for Incident and add the Description field itself
1) You can also include Description in Info fields field. This will show up Description alongside Caller, Urgency fields in standard ticket header as below
2. If you want to show description in separate tab then firstly we have to add a tab to Incident ticket configuration.
On the Incident Ticket Configuration page, Click New from the Tab configurations related list. On the newly opened page, select type as custom, give a tab name and select a widget which should be created such that it takes the incident sys_id and displays the description of the incident. Submit the tab configuration.
This adds a new tab with a widget to show description.
If my response helped please mark it correct and close the thread so that it benefits future readers.
