Service Now Roles for sending automated reports

Thirumoorthy · ‎10-30-2023

What are different types of roles available in Service Now? How do we elevate an user access for sending automated email reports on specific reporting activities?

AndersBGS · ‎10-30-2023

Hi @Thirumoorthy

To create scheduled reports, users must have both the itil role and either the report_admin or report_scheduler role.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

AndersBGS · ‎10-30-2023

Hi @Thirumoorthy

To create scheduled reports, users must have both the itil role and either the report_admin or report_scheduler role.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG · ‎10-30-2023

Hi @Thirumoorthy

You can see all available in sys_user_role table. To create a report a user ITIL role and check below role as per requirement.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nivedita Patil · ‎10-30-2023

Hi @Thirumoorthy ,

Please refer the below link.

https://docs.servicenow.com/en-US/bundle/sandiego-now-intelligence/page/use/reporting/concept/c_Admi...

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.