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Resolved! Role and ACL

We have a role policy_exception that is for All Policy Exception module ACL - read And this role is added to the Global Service Desk group.However, when the members of the Global Service Desk is trying to open the All Policy Exception module they can...

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Merza Lyn by Giga Guru
  • 593 Views
  • 6 replies
  • 1 helpfuls

Resolved! Error Using DocuSign Spoke After Xanadu Upgrade from Washington

Has anyone experienced an access error pertaining to the DocuSign Spoke in a flow after the Xanadu upgrade?When our flow executes we get the following error: "Error: Cannot find function buildVerificationPayload in object"referencing DocusignUtils()....

Bsublett by Tera Expert
  • 708 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to keep up with Plugin maintenance

We have quite a few plug-ins (~175) in our Washington, DC instance.  There's not a sort plugin by update available in application manager.  It can be time-consuming keeping them all up-to-date.   This even scheduling the installation.  How is everyon...

Resolved! Apply User Criteria to Employee Center Widget?

Good afternoon, I see that user criteria can be applied to widgets on the Service Portal (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html), however, I am curious if the same can...

Release Ticket Communication Task Template

Hi Experts, Can you please assist, I need to modify the Planned Release Communication template, I have checked the Email Templates I couldn't find this template. Can anyone please help me find it? Regards,Kamva

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Kamva by Giga Guru
  • 334 Views
  • 3 replies
  • 0 helpfuls

Washington DC and Java 17.0.8 vulnerability

Hi all, We have been using the bundled package that includes java for our MID servers for a while. Just recently, the 17.0.8 Java version that comes with the Washington release has been flagged by our enterprise security tool as vulnerable and had to...

Seb by Tera Contributor
  • 1241 Views
  • 2 replies
  • 0 helpfuls