System Administrator Exam
What is your best study hack for the exam? Or if you found a particular section was more worth studying.
Forum Posts
Resolved! I want to use flow variables in flow trigger notification records
We plan to store the values processed within the flow in flow variables.I am planning to create a notification record with the "Send Notification" action.Can flow variables be used in notification records?
Resolved! Role and ACL
We have a role policy_exception that is for All Policy Exception module ACL - read And this role is added to the Global Service Desk group.However, when the members of the Global Service Desk is trying to open the All Policy Exception module they can...
Resolved! Error Using DocuSign Spoke After Xanadu Upgrade from Washington
Has anyone experienced an access error pertaining to the DocuSign Spoke in a flow after the Xanadu upgrade?When our flow executes we get the following error: "Error: Cannot find function buildVerificationPayload in object"referencing DocusignUtils()....
Resolved! How to keep up with Plugin maintenance
We have quite a few plug-ins (~175) in our Washington, DC instance. There's not a sort plugin by update available in application manager. It can be time-consuming keeping them all up-to-date. This even scheduling the installation. How is everyon...
How can I manually assign a survey to someone and have it linked to an Incident?
Our survey trigger stopped working and has not assigned a survey for a number of Incidents.I would like to manually assign those missed surveys out, however, when I do a manual assignment, there is no field to enter the related incident number. The ...
Resolved! Apply User Criteria to Employee Center Widget?
Good afternoon, I see that user criteria can be applied to widgets on the Service Portal (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html), however, I am curious if the same can...
Financials in Classic View vs. "New Project View"
Has anyone had experience with the financials in "Classic View" in the Project Workspace and the financials in the "New workspace" not matching? I am trying to figure out why the Classic View financials seem to be accurate, but the "new view" has d...
¿How to update the System Email Account password when using OAuth?
¿How to update the System Email Account password when using OAuth2?We configure OAuth 2.0 Authentication on our ServiceNow instance with Azure as a Third Party Provider Identity giving the retirement of Basic Auth, for security reasons we are needing...
JVM Issues with Washington Upgrade
Who else is experience JVM issues with upgrading to Washington? The known for the Problem is: PRB1739397
Instance Banner Logo not showing Open in New Window, Tab option in Next UI Experience
Hi Everyone,We recently transitioned to the Next UI Experience, and we've noticed an issue where the Instance Banner Logo does not provide the option to "Open in New Tab" or "Open in New Window" when right-clicked.In the Classic UI, right-clicking on...
Release Ticket Communication Task Template
Hi Experts, Can you please assist, I need to modify the Planned Release Communication template, I have checked the Email Templates I couldn't find this template. Can anyone please help me find it? Regards,Kamva
Washington DC and Java 17.0.8 vulnerability
Hi all, We have been using the bundled package that includes java for our MID servers for a while. Just recently, the 17.0.8 Java version that comes with the Washington release has been flagged by our enterprise security tool as vulnerable and had to...
Need to only clone data from Prod to SubProd without affecting system configurations.
We need to clone the data for some of the tables from one instance to another. Which approach is most effective for achieving this scenario?
