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Forum Posts

Keep asset assignment from being changed by SCCM?

Hi all, Currently we have SCCM updating our Assigned to field on computers, and it tends to rotate those users every two days or so. I don't want that rotating out the Assigned to field on the asset, which it is currently doing, but what would be the...

Resolved! Unable to Access OTP for Email Address Change Due to Inactive Email Address

Hi,I am currently signed into my account, but I am encountering an issue when attempting to change my email address. I am prompted to enter a One-Time Password (OTP) sent to my current email address. However, I no longer have access to the email addr...

Community Alums by Community Alums  
  • 860 Views
  • 1 replies
  • 0 helpfuls

Trying to register for the CSA fundamentals

I am trying to register for the final course in the Associate Systems Admin journey and am stuck in this horrible loop - see attached screenshots.  What am i missing?  UPDATED: Thank you to all those who answered.  Last question - Is there no work ar...

mslyons99 by Tera Contributor
  • 491 Views
  • 2 replies
  • 0 helpfuls

How to display Application Scope and Update Set in banner?

Currently, I have a banner enabled via glide.ui.next_experience.instance_tools_disabled. However, I have seen others that had the app scope and update set inline with the rest of the top banner. Does anyone know how to accomplish this?

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CJB by Tera Expert
  • 492 Views
  • 1 replies
  • 1 helpfuls

Group Management via Active Directory Groups

We are new to ServiceNow and are interested to learn how others are managing groups and group membership. The recommendation that we've heard from our implementation partners is that groups and group membership should be managed in Active Directory a...

nkouloungis by Tera Contributor
  • 1143 Views
  • 3 replies
  • 0 helpfuls

Crypto Module

Hi everyone, I just upgraded to Utah and crypto module is showing up below the application scope.We did not have this activated on the previous version. If there is anyone who may have some knowledge on this and can point me in the right direction -I...

Jose Garcia2 by Tera Contributor
  • 3861 Views
  • 6 replies
  • 1 helpfuls

LDAP looking at samaccountname - Need to change to ObjectID

Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD.  This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...

Andy_B by Tera Contributor
  • 571 Views
  • 1 replies
  • 0 helpfuls