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Resolved! Why we cannot update model category to add CI class in CMDB

In CMDB when creating a new Model category (cmdb_model_category) you can set the CI class. After you create the Model category without the CI class you cannot edit the record to add that.What can be the reason why we cannot add the CI class value whe...

naxis alx by Tera Contributor
  • 1568 Views
  • 3 replies
  • 0 helpfuls

Resolved! Security Operations (Unable to view all records)

Greetings.We recently had every user from our SecOps team share the same experience pictured below.  When they attempt to click the "All" link under Security Operations, it only displays a few or so records.  Also, it appears the other rows are there...

RodH58347840403_0-1747064720541.png
RodHill11 by Tera Contributor
  • 891 Views
  • 2 replies
  • 1 helpfuls

OAuth refresh token expiration

Hi,I have an OAuth app registry entry with the below configuration. It was created 24-Oct-2019. I would expect the refresh token to expire after 100 days (Refresh Token Life span = 8.640.000) but when I look at the refresh token in oauth_credential t...

Update set "ghost in the machine"??

Hey all... This morning I completed an update set in my TEST environment and pushed it to PROD. Then, the fun started happening...... A multi-row variable set that I had removed entirely from several catalog items in the TEST update set was appearing...

davidvetter by Tera Contributor
  • 638 Views
  • 2 replies
  • 0 helpfuls

Flow logic for email replies - ideas and discussion

We have one flow for processing (a) new/forwarded emails, and (b) for processing reply emails.(a) is pretty straightforward - create a task, prepopulate some fields, and assign it to the right team.(b) is more subject to opinion. This is the one I wa...

Maks by Tera Guru
  • 762 Views
  • 1 replies
  • 1 helpfuls

Performance impact of cloning

Do you know how much of a performance impact there is on the source instance when a clone is performed?I'm thinking of running clones consecutively with a few hours between each.In that case, is there a risk of the performance of the source instance ...

bonsai by Mega Sage
  • 1093 Views
  • 5 replies
  • 4 helpfuls