Service portal global search results navigating the user to platform view of catalog form.
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06-13-2023 05:56 AM
Service portal global search results navigating the user to platform view of catalog form.
If we navigate to the catalog form via categories/subcategories, we are able to see the catalog item.
The URL when catalog form is displayed from global search is -https://instancename.service-now.com/sp?id=form&table=sc_cat_item&sys_id=1234......
The URL when catalog form is displayed when we navigated via categories is -https://instancename.service-now.com/sp?id=sc_cat_item&sys_id=1234...&sysparm_category=1234...
I tried referring -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692716
but it didn't work.
How this can be fixed?
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08-15-2023 01:41 PM
@Sandhya V - You'll want to navigate to the 'Search Results Action' from the filter navigator (table: sp_ai_search_results_action_config). From there, you can set up Service Portals using AI Search to open portal pages using sc_cat_item or kb_article rather than Form.
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12-10-2024 03:12 PM
Hi there. Did you get this working for global service portal? If so, what configs did you do? I have the non-genius search results working correctly, but the genius result and type ahead result are not working as expected. Any help is greatly appreciated!
