hi I have installed incident communication plugin and have set up communication plan etc , give the conditions as well (if incident is P2) however am not able to see View Workbench as per in screen shot from video i followed to create it Please help...
Where could I see the priority matrix breakdown for Incidents and SCtasks Thank you
We have some hardware that hasn't accurately been consumed, we have now done a physicalcount of the equipement and the quantity needs to be changed by 50. How can this be done please?
Hi, I need to force owners of expiring knowledge base articles to review them and decide if those should be retired, updated, and published, or keep it published as they are still valid.I found this article Knowledge article expiration date notificat...
Hello,The manager of our HelpDesk used our Dev instance make some major changes to the KB. These changes include Knowledge Blocks that I activated in Dev. After I activate Knowledge Blocks in Prod, what is the cleanest way to move the KB articles (...
Hello All, As the subject says, we have a UI action that is not working in one specific scenario. This UI action is utilized across all TASK records in order to close a task. It hasn't been updated since 2017, which is important to note because the U...
Hi,I have to move some attachments which is in PDF format, from one instance to another instance. when i tried to move as XML its not working.
Hello to everybody. Please, if somebody can assist me,I want to compute the compliance %. I tried to comprehend using the 'indicator formula' but I was unable to figure out how to generate indicators or how to compute from cmdb_health_result table.
I need to create a group of users with restricted access to Incidents. These users should be able to see only tickets assigned to their groups and not able to see any other incidents created in SN. I tried to replicate the following in Test environm...
Can anyone share their experiences with using Virtual Agent Chat? I work for an organization that supports k-12 school districts. Our busiest time of the year is September when staff and students are back. We are moving from service portal to empl...
Hi, I have a multi row variable set with a onChange Catalog client script that runs for a field in the variable set. The script works if the user clicks in another field on the form or anywhere on the form before pressing the Add button. If they pre...
General > Groups | ManageThe owner of a group can edit the members of the group.The goal is to have multiple people with access to edit the group members. Is that possible?
We have a requirement to run a report showing how many users were part of a role on a particular day. For ex: I want to show the trend of users assigned to ITIL role as on 1st of every month. Is there a way we could run this report in ServiceNow?
I'm trying to compare various instances to see which plugins (and versions) are installed. I've found the very useful "./xmlstats.do" which give me a nice list of components and versions. What I'd really like to get is the "friendly" name of the plug...
Hello! I'm using Data Filtration to filter HR Incidents and Requests from users that don't have an HR role.This is working fine:Users with HR role can see all Incidents and Requests, including HRUsers without HR role cannot see HR Incidents and Reque...
