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Resolved! Close RITM only if all tasks are closed

Hi All,I have a workflow that creates a single task and other tasks team creates for approvals and stuff. The issue is, once the workflow created task gets Closed the WF moves to end activity and stage is completed even when other manual tasks are st...

sbeginner by Kilo Guru
  • 1065 Views
  • 13 replies
  • 7 helpfuls

Need to create multiple requests from excel attached

Hi all, There will be an excel file attached to an incident via Inbound email action. That excel consists of 3 columnsServer, Application and Group.For example, there are 5 rows in that excel and there are two applications that are in common.1. Serve...

Pallavi65 by Tera Contributor
  • 800 Views
  • 17 replies
  • 0 helpfuls

Set default date on date field

Hi,I just created a new Date field that shows only when incident on hold. I am trying to set a default date using dictionaries default value, however none of the javascript GlideDateTime seem to work.I just need to set the default value to be 6 days ...

Unable to change background color on banner

I have a developer instance,  I am trying to change banner color. From UI16 menu I select the color I want with a picker. In the browser the new color is displayed. After I click save I get a warning message on the screen to refresh the browser for t...

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GretaD by Giga Contributor
  • 1368 Views
  • 3 replies
  • 0 helpfuls

auto-complete reference field typeahead column names?

Use case:   service portal catalog request item reference field, we have reference qualifier pulling in some user table attributes (name, title, manager etc). Question is: has anyone seen if we can display the column names (ie Name, Title, Manager) i...

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Les1 by Tera Guru
  • 690 Views
  • 2 replies
  • 0 helpfuls

Resolved! Two SSO options in same instance

Hello,  We have a set up where the bulk of our licenses are currently using SSO through Microsoft. We've recently acquired roughly 200 users that are on a separate domain, so they can not use this same SSO. We also cannot use a direct LDAP connection...

Brent Cox by Mega Guru
  • 1677 Views
  • 3 replies
  • 0 helpfuls

discovery stuck and ECC queue output in error

Hi everybody, I'm doing a huge discovery about 6000 CI and it's stuck at 3500 discovered CI and after all the ECC queue in output are in error state instead of processed and the other CI have failed to be discovered. Someone has already had this kind...

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Arnaud9 by Tera Contributor
  • 1227 Views
  • 6 replies
  • 0 helpfuls

Delegate approver not getting approvals

Hi All,I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin...

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sbeginner by Kilo Guru
  • 591 Views
  • 10 replies
  • 6 helpfuls

Adding Additional Impact and Urgency for Incident

We have an ask to add additional Impact and Urgency in our Incident form/table - a 4x4 matrix. I have already created the dictionary entries for Impact/Urgency/Priority for the form and they are available to choose in the dropdown. Screen shots below...

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Zane2277 by Tera Contributor
  • 1328 Views
  • 4 replies
  • 1 helpfuls

How to add "add to cart" for order guide in service portal

Hi all, We have 3 catalog items in an order guide for HR onboarding and off boarding processes, we need to use them to create bulk request. But we are unable to see 'Add to cart' button in service portal. Please suggest how can add this to SP.

Arjun4 by Tera Contributor
  • 641 Views
  • 8 replies
  • 1 helpfuls