Hi, in our CMDB there are about 1 million CIs in "absent" status.Is it safe to delete CIs of some classes, eg: Switchport (398710 CI in "Absent" state)?.For the main classes we don't delete the CIs but we use the states, e.g. "Retired"Thank youClaudi...
I've created a discovery pattern extension for the cmdb_ci_linux_server CI where I lookup several attributes from an external (ldap) source and successfully set the various fields in the cmdb_ci_linux_server record... However I also want to create "t...
Set it to Table Reference in the List Type field.I want to hide the preview icon for the record that is displayed at this time.Please tell me how.
Hi All,I am getting the error message ''You do not have sufficient Privileges to access this knowledge item' while searching for KB article in native view as Global search. Below are the things I have already checked.1. The knowledge base is IT users...
We are having problems with the automatic opening of incidents via ZABBIX, doubling, tripling and even quadrupling the opening of incidents for the same alert.We are suspicious that it started to occur after activating or installing the plugin (Encry...
Hi All,In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. Now I have to:1. Identify all duplicate kn...
Hello all,I have separate requests like (1) get a credit card and (2) get a travel account. Those are requests that happen independently. However sometimes a person needs both. Is there a way to create a request called “Get credit card and travel ...
I tried referring to some articles, but the color of the section tab did not change. . . https://www.servicenow.com/community/it-service-management-forum/how-to-highlight-form-section-with-background-color/m-p/502155 https://www.servicenow.com/commun...
Hi everyone, We want to make custom reports without using Subscription Management app so we are trying to make custom queries/scripts to follow our licensing compliance.Globally, we know that we can use license_subscribed_users and license_details ta...
hi all actually i have task , when i upload any attachment in SC task form ,it should also been seen in REQUEST form related to that sc task. i tried below script but its not working .. can anyone tell whats wrong with below script , because am new t...
How to Automatically assign Assignment groups and Assigned to fields using AWA before the assigned accepts the inbox chat.
Hello,We would like to display a dashboard in a public area, on a tv screen to share some health and monitoring views of our platform. Are there any suggestions how to get past the usual things like idle timeout etc? Is there any widget that allo...
Hello,We have a 30K rows limit on the emailed export of a list view. Is this increasable on a per user or admin only basis or is it a global system setting?
Later on this year, the company I work for is moving away from ServiceNow as our ITSM tool to another tool. We are not transferring any data to the new ITSM tool. My question to the group is how can we access data for regulatory items after our sub...
