I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...
Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...
Hi All, I am a relatively new admin for my work's ServiceNow instance. During our implementation a scheduled load was set up to import our employees via LDAP/AD and add them as SN users on sys_user. I was recently asked why most of our users do not...
Hi there, Does anyone have experience in subscription management? Following the KB from ServiceNow I've mapped groups to the ITSM License. But the number "Subscribed User" in the related list is different from the Allocated in the Subscription Manage...
Launching... Unfortunately we had no running instances immediately available so we are building a instance now!Please wait until the Instance State changes to 'Running' or check back shortly.(It may be a few hours for large amounts of plugins and dem...
I plan to use "g_scratchpad" for development from now on.The main use is to read system properties in display business rules,I plan to create and store some variables in "g_scratchpad".Is it possible to store large amounts of data?Also, is the data s...
Hi everyone Please tell me what the quickest way is to get a list of all users in all groups. Thanks Thereza
Hi all, I would like to create a new catalog item under HR systems (manage service catalog). Do I need to create an update set for this? or is this not necessary? Thank you, Ecevit
Hi, Running the Tokyo version of Snow, lately been getting notice from 1 user about their scheduled report not showing any data and displays an error message. I tried a fix I found here and seemed to work ok for a few months. Anyone having this issue...
I am looking to migrate to Security Center in the coming days, I am relatively new to ServiceNow and am wondering if the ISC needs to be uninstalled in order to install Security Center or if the best practice is to run both for some time until Securi...
I want to send an email using PDI.I don't think it's possible to send directly from the instance, butIs it possible to send emails using Gmail or a personal email account?I would like to test the email functionality using PDI.
Hi everyone I am trying to create a notification that gets sent to someone as soon as their change's planned end date has passed. People forget to close changes that has been put into production and I need to constantly remind them. I tried the notif...
Hi ServiceNow Admins,I understand that there are costs typically associated with adding System Administrators (admin role) to a user.Does anyone know if there is a cost associated with assigning user roles ending with _admin for a user that already h...
We have 2 windows Mid Servers connected to our ServiceNow production.Do people then use separate mid servers for each non-production DEV/TEST/PREPROD environments?Just means we would need to have windows 8 Mid Servers? or do people install multiple M...
Hi all, I sometimes get the following error message in a red banner at the top "There are multiple UI Policies with the same Order for this field - their run order is" when i try creating UI Policies/ UI Policy Actions. Any thoughts?
