I have a service that went to the wrong support team. I looked at the conditions of the assignment rule and the request meets everything exactly, and should have been routed to the correct team. Is there a way to turn on logging that shows everything...
So I'm trying to use the value inside a custom field (u_endereco_de_entrega) but can't reach it from flow designer, is not appearing as data pill neither can't get it through scripting...Any ideas? Are custom fields restricted to use in flow designer...
Hello all, As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request compl...
Hi Everyone, The formatter works perfectly in the Request ITEM level, but it doesn't display for sc_tasks. I am unable to select Activities filtered. Is this a table level issue or something simple I am forgetting. I have tried researching the cause...
How do I make the sn_request_write role available in a production environment? We need to provide users access to the CAB Workbench without providing them the full itil role. Does this require additional licensing?We do have the "Change Management" a...
Hi, I am working on a request catalog form with orchestration. I need to find a way to pull the user name field from the requested for field instead of the logged-in user. I am currently using a catalog client script with the code below to pull the...
I've granted 'dashboard admin' to a colleague but he still does not have the ability to 'duplicate dashboard' Does anyone know how to grant that permission? Thanks
I have installed the plugins for Microsoft Teams integration. Using Service Operations Workspace, the Collaborate frame with the chat icon appears on some users content sidebar, but not others. I didn't explicitly do something different for the users...
does anyone have insight how to configure case form to show only assignment groups that the assigned to -user belongs?i want to restrict the number of options that the assignment group field has.servicenow docs has example for incidents but that does...
Hi all, In the Approvals table, there is a Approval for column in the list view. There are also RITMs in the approvals list.Now, I want to get the Item field to be shown in the list view of approvals table. Because I just want to see for which catalo...
Hello All, I have created a field on cmdb_ci table of Single line text type.The field is not moved to Prod instance, but it is still present in UAT for 1 year.Now, I want to move the field to Prod instance also, but here I want to move the fields dat...
Hi,How to delete lane in Task Board? is it possible?There is only option to Hide it.RegardsDanuta
I'm trying to remove the "Mandatory requirement on a field when the record is assigned to a specific assignment group.This is the client script I'm using with little success. function onChange() { var group = g_form.getValue ('assignment_group')...
Users in Field Services assignment groups are able to reassign incidents within Field Services groups without reassignment reason being required. All resolvers, regardless of group or priveleges is required to enter a reassignment reason.We need to d...
Hi! Can I link more than 1 Project Task to the Same Change Request? We submit a Change Request for the Logical portion, but want to be able to track Change Requests that involve our Physical portion. If I open a Project Task assigned to the Physical ...
