ServiceNow career for non-developer

[Swapnalij]

Hello everyone!

My name is Swapnali Juwatkar, I am looking to build my career in ServiceNow.

I am working as an ITSM Knowledge Manager. I am from a non-developer background. Currently, I'm learning from the Now Learning platform and planning to prepare for CSA.

Please guide me with the non-developer background can I move ahead or do I need to learn any language in the future? Also please guide me with Path.

[AndersBGS · Accepted solution]

Hi @Swapnalij ,

It depends on what you would like to do going forward. Basic, no languages is needed for ServiceNow to do basic adminstration task etc. If you would like to further advance, I would recommend you to learn JavaScript also refered in this knowledge article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721865

For even further language, then it could be Angular, CSS and Jelly.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[ArsalanChaudhry · Accepted solution]

Hi Swapnali,

You're on the right path with your preparations for the CSA (Certified System Administrator) certification in ServiceNow. Given your current role as an ITSM Knowledge Manager, I would also recommend considering the CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification. It's a valuable certification that aligns with your experience in this area.

As for your non-developer background, you don't necessarily need to learn a programming language to excel in ServiceNow, as it's a low-code platform. However, having some knowledge of scripting languages like JavaScript can be beneficial, especially if you want to get into more advanced areas of ServiceNow development.

If you are interested in pursuing a career in ServiceNow development, I suggest following the "Application Developer Career Journey" on the Now Learning platform provided by ServiceNow.

This path will guide you through the necessary knowledge and skills to become a proficient ServiceNow developer.

Application Developer Career Journey - Now Learning (servicenow.com)

Remember that ServiceNow offers a wide range of roles beyond development, so your career path can be tailored to your interests and strengths.

Keep up the good work with your learning, and don't hesitate to explore different areas within the ServiceNow ecosystem as your career progresses.

Best of luck with your ServiceNow journey!

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks,

Arsalan Chaudhry

[AndersBGS · Accepted solution]

Hi @Swapnalij ,

It depends on what you would like to do going forward. Basic, no languages is needed for ServiceNow to do basic adminstration task etc. If you would like to further advance, I would recommend you to learn JavaScript also refered in this knowledge article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721865

For even further language, then it could be Angular, CSS and Jelly.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[ArsalanChaudhry · Accepted solution]

Hi Swapnali,

You're on the right path with your preparations for the CSA (Certified System Administrator) certification in ServiceNow. Given your current role as an ITSM Knowledge Manager, I would also recommend considering the CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification. It's a valuable certification that aligns with your experience in this area.

As for your non-developer background, you don't necessarily need to learn a programming language to excel in ServiceNow, as it's a low-code platform. However, having some knowledge of scripting languages like JavaScript can be beneficial, especially if you want to get into more advanced areas of ServiceNow development.

If you are interested in pursuing a career in ServiceNow development, I suggest following the "Application Developer Career Journey" on the Now Learning platform provided by ServiceNow.

This path will guide you through the necessary knowledge and skills to become a proficient ServiceNow developer.

Application Developer Career Journey - Now Learning (servicenow.com)

Remember that ServiceNow offers a wide range of roles beyond development, so your career path can be tailored to your interests and strengths.

Keep up the good work with your learning, and don't hesitate to explore different areas within the ServiceNow ecosystem as your career progresses.

Best of luck with your ServiceNow journey!

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks,

Arsalan Chaudhry

[Swapnalij]

Thank you @ArsalanChaudhry for such a helpful reply I will definitely think about CIS-ITSM.

[Dr Atul G- LNG · Accepted solution]

Hi @Swapnalij 

I am working as an ITSM Knowledge Manager. I am from a non-developer background. Currently, I'm learning from the Now Learning platform and planning to prepare for CSA.

Atul: To prepare for CSA:

CSA is the first and basic exam in journey. Tips 

- Please go through training line by lien and word by word at least 2-3 times.

- Do all labs 3-4 times, not only do lab, read the instructions how to do lab.

- Follow the ebook, at least 2-3 times. 

- You can check some Udmey course ( as heard from others it is good to practice)

Watch my video / my experience

https://youtu.be/60KXCXXHW7M

Please guide me with the non-developer background can I move ahead or do I need to learn any language in the future? Also please guide me with Path.

Atul: I am also from Non Dev background. And currently working as Business Analysis / Business Process Consultant, where coding is not required but need a good hold on platform. If you wish to move here, please follow Business Analysis Journey on Now Learning.

If you wish to move in developer domain, please learn Java script as basic and for this please follow Developer Journey on Now Learning.