SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Announcements in Service Operations Workspace

 In Service Now Operation Workspace it is a really useful  to have announcements  for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that ...

Marty2 by Tera Contributor
  • 2566 Views
  • 7 replies
  • 4 helpfuls

ServiceNow Survey's

I created a survey, however, the survey questions/results don't mirror up well. Is there a way to balance out the scorecards?

DreDay3000 by Giga Guru
  • 260 Views
  • 1 replies
  • 0 helpfuls

Resolved! Limiting visibility on a RITM

New ServiceNow shop here.   I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired.    We only want the termination requests visible to members of our HR Approvers gr...

Alan42 by Tera Guru
  • 909 Views
  • 5 replies
  • 2 helpfuls

User Preference Notification preference setting

I have a user who reported he is not receiving notifications.  I checked his preferences and they were turned off.  I turned them back on and issue was resolved.  He claimed that he did not touch them.  Is there anywhere I can go to find out who and ...

Resolved! Reference qualifier in catalog item reference field

Hi, I have a reference variable with a reference qualifier that correctly displays the fields I want in the dropdown. However, I’ve noticed that the search does not perform a wildcard (contains) search within the reference field. For example, if the ...

CCZMAX1 by Mega Sage
  • 776 Views
  • 3 replies
  • 2 helpfuls

Resolved! Best approach to get a message through integration spoke?

I'm using SN to push a message through to our ERP system using an integration spoke and mid server.  The message is synchronous, so when we send the XML, we should get an immediate response to the message in XML.  What's the best way to set the syste...

Alan42 by Tera Guru
  • 547 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does 'gsftSubmit' work the same as GlideAjax?

This is my first time using 'gsftSubmit'. Until now, I have used 'GlideAjax' to execute server-side processing from the client. However, I would like to use 'gsftSubmit' from now on if it can be handled with a single UI action. Even after looking at ...

bonsai by Mega Sage
  • 462 Views
  • 2 replies
  • 2 helpfuls

I want to prevent attachment summaries from being created

When you attach a file to a knowledge record, a "Summary of: ..." record is created in the attachment table.This record was a summary of the attachment contents.I was creating a process for the attachment record insertion trigger,so the "Summary of: ...

bonsai by Mega Sage
  • 297 Views
  • 1 replies
  • 0 helpfuls

Resolved! Module Link Type Condition/Filters

We have a module My Risks and below is the configuration So the output is this: When they open My Risks it shows all the risks which owner is him/her. However, we received a requirement that if the Entity Owner (owned_by) is different from the Owner ...

Vengeful_0-1738802014456.png Vengeful_1-1738802844577.png Vengeful_2-1738802963644.png Vengeful_3-1738803103159.png
Vengeful by Mega Sage
  • 499 Views
  • 1 replies
  • 0 helpfuls