How can I generate a report that will show the count of REQ assigned to a person?
I would like to monitor how many REQs are assigned per team and per person and I would like to add that to my dashboard. But I do not know how to do it.
Forum Posts
Report for all tickets opened in last 12 months that were opened for longer than 2 weeks
Is there any way to run a report on the TASK or incident table for all tickets that have been opened in the last 12 months that were opened for longer than 2 weeks? Currently I have a filter for duration greater than 14 days, but I do believe duratio...
PFA screenshot. What are the blank entries on sys_user_session?
On sys_user_session table, there are many entries with name set to blank and Updated By / Created BY set to "guest". Who are these people? How do I find their email address / UserID?
IBM z16 (3932-A02) Mainframe Discovery
Hello Has anyone successfully discovered the IBM z16 (3932-A02) Mainframe with the sysplex, LPARS, CISC, DB2, MQ resources? Thank you Jenn
CSA training
I dont have a question
Need to auto-populate field and make it read only.
Hi all, Need some help please. We have a form on the portal for leavers, it contains a field for hardware. At the moment it is set up as a list collector (needs multiple select option). The reference qualifier has script so that when the users name i...
Dashboard Filter - Task Age
Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...
Completing a task for my CSA
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Not able to impersonate user, the list is empty
Hi, I am not able to impersonate users, the list is empty. Can anyone help me to solve this issue??
Role required to indent project tasks in project workspace
Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...
Kafka Topic Not Showing as Active After Deployment – Best Practices Needed?
Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...
Open another request form in Portal
Hello everyone, Good morning.On the service portal, If I navigate to Hardware category, and click on a request tile, it should redirect me to some other form of different category. Can you tell me how can I do this please? Regards,Lucky
VRM repeating assessments report
We need a report that will show the number of upcoming repeating assessments by month, over the next year. Does anyone know how to configure this?
When cancelling a RITM, the cancellation reason does not populate to the ticket
Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...
