Resolved! Technical Consultant Road Map
Could You please provide the road map of technical consultant of ServiceNow?
Forum Posts
Our Central IT is Pushing Back on "Foward All" with Attach
I believe that I'm posting this in vain, but here goes. Recently, our instance's "help this address for help" system account was moved from the old on-prem mail servers to our Microsoft 365 tenant. When the account was on-prem, there was a rule th...
Next UI - how to create / change Advanced Filters for notifications
Hi, Bit over an oversight by me when Next UI was enabled... went to update a notification preference in Next UI and cannot for the life of me work out how to get to the advanced filter options. Does this functionality exist in Next UI and if so - h...
Resolved! Why we cannot update model category to add CI class in CMDB
In CMDB when creating a new Model category (cmdb_model_category) you can set the CI class. After you create the Model category without the CI class you cannot edit the record to add that.What can be the reason why we cannot add the CI class value whe...
Resolved! Catalog Request client script not working based on role of submitter
I have an offboarding form that was built by our initial implementor. Within the form they have built two fields for Current Assets the person being offboarded has. The first is a script that goes into the CMDB and looks up any record that has the ...
Resolved! Stage not populating in Dev Instance
I'm building a flow in Dev and noticed that the Stage list is empty. How would I get them to populate? See Screenshot.
What are some of the cool things you've built or use cases you're looking at for HR Agent Workspace?
Hi Community, As the title suggests, wanting to see some cool workspaces or workspace features that are being built for your HR teams using UI Builder. We are about 6-months into our HR Agent Workspace journey, and dipping our toes into UI Builder to...
Resolved! How to sign up for System Administrator Fundamentals course?
Hi, I am trying to sign up for the ServiceNow Administrator Fundamentals course. I was made aware this was an on demand class and I am not sure where the sign up for this class is. Can someone help me out?
Resolved! Missing "Offerings" tab in Lab 3.3 of Administrator Fundamentals course
Hi everyone,I'm currently going through the Administrator Fundamentals course. In Lab 3.3, I'm supposed to add "Offerings," but I don't see that tab or option in my interface.Did I possibly do something wrong? Has anyone else experienced this issue?T...
Resolved! Security Operations (Unable to view all records)
Greetings.We recently had every user from our SecOps team share the same experience pictured below. When they attempt to click the "All" link under Security Operations, it only displays a few or so records. Also, it appears the other rows are there...
OAuth refresh token expiration
Hi,I have an OAuth app registry entry with the below configuration. It was created 24-Oct-2019. I would expect the refresh token to expire after 100 days (Refresh Token Life span = 8.640.000) but when I look at the refresh token in oauth_credential t...
Resolved! How can I repeat one course previusly taken for me? / Now Learning
Hi, I want to know how can I repeat the SNAF course that I finished yesterday 05/06 but I couldn't practice with any instance and I need to have one practice instance. Thanks!
Use of AI Agents in ServiceNow
Let's discuss the opportunity on what can be done using AI Agents in ServiceNow.
Update set "ghost in the machine"??
Hey all... This morning I completed an update set in my TEST environment and pushed it to PROD. Then, the fun started happening...... A multi-row variable set that I had removed entirely from several catalog items in the TEST update set was appearing...
