ServiceNow PDI - unable to access CMDB tables as an admin

[Allen_Deepak]

Hello All,

I have installed ServiceNow PDI for the first time and created a account as an admin.

But i'm unable to view/edit cmdb_ci_tables due to security constraints. anybody can help me to get the full admin access for PDI instance? or any guidance where i can refer to will help.

Thanks a lot in advance.

[Dr Atul G- LNG]

Hi @Allen_Deepak 

Logically you should able to see all cmdb. 

Also chekc the ACL on cmdb table.

But try to give ecmdb role to your user and try

[Allen_Deepak]

Hi @Dr Atul G- LNG  I tried to give more roles to my user. But even my roles tables is not editable. I guess i'm just having user access and not admin access.

[Dr Atul G- LNG]

@Allen_Deepak 

Did you login as Admin or you created a new user and logged in by that user. 

if later case, then

login as Admin

give role to the new users. 

[Mark Roethof]

Hi there,

You created a account as an admin you are mentioning. Does it work if you use the out-of-the-box admin? If so, it might be something with your new user you created. If so, share details.