Hi All I have set up and inbound email action for one of our 3rd party suppliers to send emails to raise tickets in our servicenow. however it is currently being excluded as there is a filter to ignore email with servicenow generated:true. Is there...
Hi, so this is a very straightfoward question, never seem to find a complete answer...How do you discover what is filling a value inside a field when a ticket has recently been created, for example assigned to or assignment group... I've tried with t...
I've migrated (in our DEV instance) the >3,000 reports and accompanying dashboards from Reports to Platform Analytics and noticed that none of the migrated reports have the "Border and Spacing" component available; if I create a new Data Visualizatio...
I'm seeking high level information on integrating ServiceNow and SharePoint. In searching for answers on this, I either get very technical responses about setting up integration hubs, or sales presentations from third party vendors. 1. Initially, my ...
First off, I'm following the guided setup, and I've gone through this process on two instances already, but having been through twice now, I'm not sure I'm doing this the best way. The main issue is that when I try to migrate my ServiceNow search fr...
We have a large amount of applications supported in the company, many of which have specific roles and permissions granted based on a users region, job position, departments etc. There are ongoing efforts to define all these roles, however many of th...
As discovery updates refreshed directly into the CMDBs can you setup alerts or flag manual approvals as this may mask a hardware failure.
I am facing some issue to add a button in the employee center portal my task section
What documentation do you recommend we gather from Developers when they deploy changes to our environment so we can provide ongoing support in BAU
When I try to edit the availability in AWA Agent Presence and Capacities it and submit or save it returns to the previous offline presence state, how could I make the users always available?
Hello,Implementing reimbursement management. I have 2 tables Expense Request and Line of Items both are child table of Task. Employee must be able to enter single or multiple line items under single request number.When a request is created, for Manag...
The Project form (table name: pm_project) has 19 related lists. Where do they come from? The relationships table has nine entries where applies_to_table="Project (pm_project)". Where are the records that cause 19 related lists to be on the form?
Hi Experts! Need your guidance on how to send an email notification to users for every 1st January. Understand that I might need to create a schedule job. However, I do not understand the purpose of the scheduler if I do not define it anywhere inside...
Hi Experts! Kindly seeking your expert's advice. We experienced a hiccup when we want to send email notification to delegates where the record has no approval request / task / assignment For non-delegation scenario, our email recipient is pulled fro...
How can we normalize the company name in the user table? Our identity management software feeding SN also feeds other applications which use variations on company name to categorize users. This means we have users with "ABC" and "ABC-Student" as a co...
