task 3 of micro-certificate

too many tries but not successfully in the task the number is applying different for others and in youtube vods they are getting same number how to create exact number of incident as they are getting ?

Display only active CI in Incident and Change modules

Hi, Is it possible to update CI search filters in the Incident and Change modules to only display "Active" status CIs (Installed) when linking/searching for affected CI fields in the request.  At the moment all statuses appear in the search that is r...

How can I generate a report that will show the count of REQ assigned to a person?

I would like to monitor how many REQs are assigned per team and per person and I would like to add that to my dashboard. But I do not know how to do it.

Report for all tickets opened in last 12 months that were opened for longer than 2 weeks

Is there any way to run a report on the TASK or incident table for all tickets that have been opened in the last 12 months that were opened for longer than 2 weeks? Currently I have a filter for duration greater than 14 days, but I do believe duratio...

PFA screenshot. What are the blank entries on sys_user_session?

On sys_user_session table, there are many entries with name set to blank and Updated By / Created BY set to "guest". Who are these people? How do I find their email address / UserID?

IBM z16 (3932-A02) Mainframe Discovery

Hello  Has anyone successfully discovered the IBM z16 (3932-A02) Mainframe with the sysplex, LPARS, CISC, DB2, MQ resources? Thank you Jenn 

CSA training

I dont have a question

Any security risk of using impersonate user feature?

Need to auto-populate field and make it read only.

Hi all, Need some help please. We have a form on the portal for leavers, it contains a field for hardware. At the moment it is set up as a list collector (needs multiple select option). The reference qualifier has script so that when the users name i...

Dashboard Filter - Task Age

Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...

Completing a task for my CSA

I don't have a question, but just posting a comment as a task I need to complete for my CSA training.

Not able to impersonate user, the list is empty

Hi, I am not able to impersonate users, the list is empty.  Can anyone help me to solve this issue??

Role required to indent project tasks in project workspace

Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...

Kafka Topic Not Showing as Active After Deployment – Best Practices Needed?

Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...