New to the Platform
Are there any trainings that anyone could recommend for me to start with since I am new to using ServiceNow in the admin role?
Forum Posts
Quantity field on alm_asset - are assets not individual records in this table?
I'm a little confused in how the alm_asset records are stored. My understanding is that each record within this table is a unique asset, for example a HP laptop with serial number HP12345, a Dell Laptop with a serial number D323811, where each will h...
Is my understanding of the cmdb_model and how this relates to alm_asset records, correct?
I'm aware the alm_asset table has a reference to the cmdb_model table.I've assumed that the cmdb_model table is a store where models of a particular asset or CI can be defined, for example HP Laptop ABC with 32GB ram, 2TB SSD.Then, alm_asset records ...
Section collapsing in SOW
Collapsed sections in the Incident (Details) form are driving our support agents nuts. They will inadvertently collapse a section and hunt up and down for the field they want to view/amend. Eventually they find that it's in a collapsed section, locat...
Giving non-admins permission to set up delgation for standard users
I've set up a Delegate Admin role and assigned it our help desk lead. If any users are on vacation we need to set up delegation so approvals aren't stuck for weeks. Delegation can go to managers, co-workers, corporate employees, or someone in ano...
Automating Hardware Provisioning for New Users
Hello, I received a question to see if we can automate hardware provisioning based off of Job Title, which we currently have as a reference field in the User profile. Essentially the goal is that when a user record is created in ServiceNow, a workflo...
Resolved! How do you cope with the different releases across the training materials?
Hi! Slowly ramping my knowledge, and I absolutely enjoy the Now Learning, plus the great community around it!There's also a plethora of additional content out there by experts, but depending on when the content was created, I struggle to follow along...
Resolved! Location Fields on Task Forms: How do I limit reference data based on parent/child location record?
Reference: https://youtu.be/p6V7XCO3mUs Hello Everyone,I need help with limiting what information shows up in two custom fields I created that extend from the Task table:Floor (u_floor)Room (u_room)I the floor field to only reference the parent locat...
Resolved! How to determine the impact of setting a field to mandatory
To determine the impact of setting a field to mandatory,I would like to know the screen or function that I can check this.
Learning Resources for System Admin
I am new in the ServiceNow Ecosystem and looking for an online course to help me develop.
the intermediate and root certificates that are signing the InstancePKI-Issuing-CA certificate
Hello.I would like to inquire about how I can obtain the intermediate and root certificates that are signing the InstancePKI-Issuing-CA certificate.Any guidance you could provide would be greatly appreciated.Thank you very much for your assistance!
Activity stream on knowledge article
Is it possible to use the activity stream to capture items within an individual knowledge article? In my company's configuration, I can see the Activity tab on the knowledge article (platform view) but it doesn't seem to be functioning (see screensho...
Cancel Button for service portal - is populating this error while saving the widget
Hi everyone,Please help me out to add cancel button to end user on the record producer of custom application. I've tried with the following widget code but unfortunately I'm getting following error as "client controller must contains the javascript ...
ATF tests
Hi everyone, I am doing ATF tests for first time, I am having issue validating choice list of a field on an incident form. Can anyone help me solve this issue??
Resolved! Difference between Change Adoption Specialist and Business Process Analyst
i am now approaching the career path of ServiceNow, i don't like coding work, not familar with Java script.Not sure which one is better fitting to me? Change Adoption Specialist or Business Process Analyst? Can someone tell me what a Change Adoption ...
