I have two blackout schedules, one for AUS region and one for Non-AUS regions with different exception approval group in each to isolate AUS Change requests due to time zone issues. I am excluding the CIs from australia in other one but CI based con...
Hello,My university has begun our implementation project for SN. I am working on creating a list of Services and Service Offerings; but am not sure how granular to get. Does anyone know of any discussions or training videos that discuss best practice...
I created a field on my RITM called Head Department. I would like for my end user to be able to reference the cmn_department table and see all department, however when they select one of them, it should display the actual Head of department no the de...
Hello Team, We are unable to copy information from ServiceNow work items. (Short Description, Description, Internal Summary, Internal Notes, Work notes sections).I tried: Clearing Browsing History, Cache, Cookies from Chrome Reboot Reinstall Chrome R...
Is the on-line training the only way to study for certifications, or are there boot camps from external companies as well? I'm new and just want to see all my options.
Does anyone know how to reset a developer instance password, without the previous password or admin password. ErrorUser name or password invalid. To reset your admin password click here. Please note this is different than the credentials
I followed step through how to setup certificated based authentication from the document. but it mentioned "Check that your instance is using an ADCv2 load balancer" but it looks like my developer instance is not on ADCv2. running curl command shows...
I need some help in understanding what has happened here but let me first give you the scenario. On the 13th of March, we cloned production to a sub-production target. Before this clone action, I removed all remote update sets with a state of “Previe...
Question: Is there a way to enable me to add multiple users in the manager field on the Assignment Group record? Context: Some of the assignment groups have multiple managers, and currently, only one can see dynamic reports related to "teams that I m...
Hello, There seems to be a few posts regarding this but I can't find any specific information around how software install recorrds are removed from cmdb_sam_sw_install table when ACC-V is being used for software install discovery. I have seen the art...
Hello Everyone, Want to create a dashboard that will help for admin activities like Clones scheduled, ldap and Mid server status ....looking for advise what other areas can be monitored and reported that can help for admin day to day activities.also...
in servic enow for some users its showing they have been assigned 2 or more mobile phones , ideally it should be only 1 I want to run report and find out those active users who have multiple mobile phones assigned to them so that we can contact them ...
I’m currently working as a ServiceNow administrator and need some help with a specific customization. When a user reports an issue about a colleague through the self-service portal, the incident created in the native view has the caller set as the af...
I am unable to log in to the developer portal and Servicenow.com. I have no clue why my credentials stopped working only for these two sites.
Hello all, Good evening.I have created a button on Incident form.UI action name: EscalateSo, the user should be able to click the button only twice.SO, I have created a field "Escalation count" (u_escalation_count) of type integer on the Incident for...
