ServiceNow Report Access Issue

[SambitRath]

Dear All,

I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input.

Thanks,

Sam

[J Siva]

Hi @SambitRath 

Could you please confirm whether the admin is able to view the data when they run the report? If they can, then you need to check the ACLs of the client‑callable Script Include.

While creating a client‑callable Script Include, you should specify who is allowed to execute the script.
Check which user roles have permission to execute the script and update them accordingly.
Regards,
Siva

[SambitRath]

HI Shiva,

Yes Admin is able to view and run that report and as such there is no restriction for the user  or role in the script include

[J Siva]

Ok.. we need to check few things here...

1. Check if the non-admin users are able to see the data by modifying the filter condition as

Sys id is <some valid sys id>

if they are able to see the data, then I'm sure that you need to check the ACL linked to the client callable script include.

2.If they are unable to see the record by modifying the filter condition as above, then it's something related to query_range ACL.

You need to validate the query_range ACL on the sys id field.

[Laveena-Agarwal]

Hi @SambitRath 

Please run this in list view to check if this script runs fine or not, also check the ACL for the table and for this particular user busing Access analyzer.

As @J Siva  suggested - Please check the roles on the script include too