How to Assign the user from the group randomly using AWA
How to Assign the user and user's group name from the groups we created before the user accepts the incoming inbox message in AWA(Advanced Work Assignment).
Forum Posts
Certain users can view their assessment instance, but cannot view the questions on the assessment
I have an incident open in regards to a few users not being able to take their survey/assessment that is assigned to them. Majority of users have no issue viewing their assessment instance and questions. When granted the admin role, they are able t...
Resolved! How can I create an Interactive Filter for Dashboard that has two options, Company1 or Not CompanyA
I would like to add an Interactive Filter to a Dashboard that allows the user to filter the reports based on if the record's Company field is CompanyA, or, not CompanyA. If 'Is CompanyA' is selected, it should filter the reports to only show records ...
Resolved! History of Tasks not updated in 24 hours
Hello, I am trying to get a report of tasks that were not updated in 24 hours while they were open tickets. I need a timeline of the tickets that were open and not updated in 24 hours even if they are closed now. Any help would be appreciated!
Resolved! Personalizing table columns
How permanently personalize this table by my custom column from the table side not from from here.
List of suggested Exclude Tables and Preserve Data for cloning for SSO
Hi all, I have searched high and low for this and cannot find any direct answer. The closest I got was a link posted by Aaron that no longer exists:http://www.cloudsherpas.com/servicenow-implementation/servicenow-admin-101-system-clones-best-practice...
Allow approvers read access to restricted RITMs
Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal. Even users with ITIL and ADMIN roles are restricted. I was able to restrict the access with a Business Rule before query. H...
On-Call Scheduling - Escalation Plan config questions
Few questions I'm hoping someone can address related to Escalation Policies and Contact Plans: Escalations can be configured through Trigger Rules with workflow or through custom Escalation policies associated with a shift. I want to make sure I cor...
Background script | GlideRecord Query not working properly for sys_history_line table
Hi everyone, I stumbled upon a really weird issue I can't wrap my head around. I am trying to populate a date field in a table based on historical data of specific field-updates ("Status" field updates in the sys_history_line table of the records).Si...
How to auto-populate Child incidents with parent incident assignment group and assigned to?
Hello,How can I auto-populate Child incidents fields with parent incident assignment group and assigned to? Thank you for your help in advanced Wendy
How do I open an enhancement request to Service Now?
I would like to know the process to open an enhancement request to Service Now? Am I supposed to open a support case ticket for that purpose? TIA
Field is Blank in Backend view but not in Service Portal or Workspace
Hi all, Our organization recently implemented the Legal Service Delivery product. I'm fairly new to being an Admin for ServiceNow and am working through how our 3rd party implementation team configured our instance to make minor tweaks to certain for...
glide.authenticate.multisso.debug property
Hi all, We are disabling property glide.authenticate.multisso.debug as per HI recommendation, How can we check if this is helping to improve performance , which logs do we need to verify? Thanks for help in advance
Invalid Insert Service is already exist
Hi when I add the new Service it says invalid insert.Service with SN APp service ID:XXXXXX already Exsist. I dont have any records on the service.
Resolved! Unable to see created table in navigation
I've created a table but I'm unable to see it in the side Navigation pane. What should I do?
