Sharing Platform Analytics dashboard while multiple users have the same name

[Joost van Doore]

I’m dealing with a situation where a user wants to share a PA dashboard with another user. They’ve created a report, and in the sharing menu they’re trying to grant access to a new user.

The issue is that the search box only searches by the user’s full name. The user they’re trying to share the dashboard with happens to have the exact same name as about 40 other users in our instance.

Since the search box only returns 20 results, the correct user isn’t showing up. At the moment, it’s also not possible to search by user ID or email address.

Because this issue affects multiple users, I’m not looking to simply increase the number of results returned by the search box. I’m more interested in whether it’s possible to filter the results of this specific search box, or to enable searching on additional fields.

[Joost van Doore]

As far as I’m concerned, this is OOB behavior. And honestly, what exactly am I supposed to do when two people have the same name? Flip a coin? Deny one access and hope they’re understanding? I’m sure my thousands of customers would love this feature.

[WillieW]

Use Middle initial. or some other means to distinguish users. My last employer, Servicenow, did not allow duplicates.