Show related incidents button

[Merza Lyn]

We received an issue that some ITIL users when they clicked the 'Show Related Incidents' icons does not pop-up any window on some users. While others when they clicked the 'Show Related Incidents' icons it will pop-up a window to show related incidents.

Sample for this ITIL user: Antonio

He is trying to view the related incidents for user Jeanne, but it does not pop-up window to show related incidents.

He tried other user Jeff and it works.

I asked the other ITIL user Aldrin

For Jeanne, when he click 'Show Related Incidents' it does pop-up window for the related incidents.

Same with user Jeff

Antonio and Aldrin are both members of the Service Desk group.

[Ankur Bawiskar]

@Merza Lyn 

did you check any table.None ACL is blocking?

Did you check that UI macro is customized by someone?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Merza Lyn 

did you check any browser console error when they click that icon?

Also check the link shared by other member for KB

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Merza Lyn]

Hi @Ankur Bawiskar 

There is no browser console error since it is working to other user.