Hi - I'm seeing a lot of errors in our non production logs that look like the following ones: EmailReader: Email Account record with sys_id 'b695c10000001010fde885507e4bcb26' either cannot be found or its inactive. Email Read cannot be processed. ...
Hello Everyone, There are some existing data on the [cmn_location] table, [sys_user] table, and [core_company] table in my company's development instance, verification instance, and commercial instances.I would like to know if it is possible to delet...
Currently the organization I'm working at is going to move from the Service Portal offering to Employee Center but we have a 'name' for our Service Portal that isn't just Service Portal, we call it Element Assist. I'm curious what other organization...
Hi, We have a catalog item that contains a group reference field and a user reference field. We need to filter the user field based on what group is selected in the group field (only show the users from the selected group). I have tried creating a sc...
I am not being presented the option to select the OAuth 2.0 Authentication type in the Email Account Record. I have followed the documentation Followed https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_S...
On certain forms, the Configure option is missing from the context menu, and I cannot figure out how it might have gone missing or what is turning it off for only certain forms. It does appear on Requested Items. Any ideas? I've checked ACLs, busines...
Hi everyone I would like to draw an extract of all categories/subcategories of the following tables:IncidentService RequestProblemChange Is there a way to see it in hierarchical order? E.g. in the Incident table we have a category 'Accessories' and ...
Hi I would like to create a report that shows all changes that has been left open 7 days after implementation date/planned end date. I used the relative operator but struggle to get it to show the correct info. Any guidance would be appreciated, than...
Is it possible to write a query to check for all tickets that went through a certain assignment group during its reassignment journey, like get a list of all tickets where it passed through was a certain group? So, if a query was initially in assign...
Hello All,I have a group called "ServiceNow Support" that contains the admin, security_admin and itil roles assigned to it. when I add users to it, including myself we're not inheriting the roles, I have to add directly to the user record. I'm curren...
I'm Dabeer Ahmed, an enthusiastic professional with 14+ years of experience in ServiceNow. Seeking to deepen my expertise, I'm interested in enrolling in advanced level learning programs. I've heard that ServiceNow offers learning credits to access t...
Is someone able to confirm my understanding please? If I haven't got this right, then could you provide a business relatable example that's easy to understand please? A service commitment is a promise between a provider and a customer. For example, w...
Hello SysAdmins, Do you allow your end users such as requestors to access the Native UI? Or are all requestors directed to use the Service Portal/Employee Center? And Native UI is mainly used by the fulfillers/developers?
Hello,I have a request to set the Featured Articles widget to order alphabetically. So far this is the HTML I updated. <div class="kb-article-list"><sp-widget widget="::c.data.template"></sp-widget><div role="listitem" ng-repeat="kb_article in data....
Hello experts, I have a URL type field on a form and I am setting up the URL dynamically from the workflow.Is there a chance like, once the user clicks on the url link, then the link has to be disappeared.Because once the user clicks the link, the ac...