Cache browser's
When installing or changing tables and plugins, some users need to clear the browser's cache for the change to appear. Any definitive solution for this?
Forum Posts
Is it possible to have 2 separate CABs?
I want to create 2 CABs. We already have one CAB for IT but i want to create a separate one for the Clinical IT folks. Just wondering if it is possible and how to get it done. Thanks in advance.
Merge Requests (RITMs, Tasks) and Incidents from User to User
Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts. For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB). I am thinking we...
Resolved! How can I hide sensitive data, that is stored in variables, with an ACL?
We are creating some new catalog items for HR and Payroll. I started with HR and have the catalog item completed, but now I need to hide the data from non-HR users. I created a read ACL as you can see in the attached image. To me it seems like it's s...
Change Management CAB Notifications
Greetings:I'm trying to configure Change Management notifications. It appears there is no OOTB notifications to help with these scenarios. I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...
Resolved! Dependant values not working in state choice list
I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!
ldap import / transform not inserting new users
Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...
Can we configure new fields in "Post incident report" section within Major incident Workbench
is there a way we can add an additional field from MI tabs of incident to PIR section within workbench?
Change landing page for SSO
I have set up Okta SSO for our ServiceNow instance. It appears everything is good with the actual SSO, but the trick is this SSO is only used for a small amount of our users. We use Microsoft for our main SSO. That being said, I need to find a way th...
Vulnerability Management Vul are not getting closed even tho Vit is closed
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
Resolved! How to change the background colour of a portal page?
Hi. For some reason, the Catalog Home (sc_home) portal page is displaying a different background colour to all the other pages. How do I change it to white like all the others? Thanks!
How to autosave incident form when a field is filled out
Hi, I am trying to automate the incident form to autosave whenever the end user fills out the "assigned to" field. I am thinking this should be an OnChange client script but I am struggling with the scripting aspect of this. Any help would be very ap...
Resolved! Find comments by user
Hi,Is it possible to setup a filter search to retrieve Work Notes that have been entered by a specific person? Many thanks in advance.
Recurring ticket
I need to create recurring change ticket
Resolved! Re-send an expired assessment, from a demand
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
