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Forum Posts

Options for update set migration in an MFA Mandatory environment

I've worked with several customers in the federal space. Generally there is an MFA requirement however the accounts used to migrate update sets the traditional way (defining the environment in update sources and then using a username and password) do...

Rob44 by Tera Contributor
  • 549 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scheduled Report with no attachment

Requesting your help to assist. One of our scheduled report does not contain an attachment when the email is sent via the stated schedule, or the 'execute now' option, it does not provide an attached report. 

Resolved! Flagging KB Articles - Does it Notify the Author?

Hello Community, I have a simple question. When you click on the "flag article" and type in the box your update and send it along, does it notify the author or do you have to create your own flow? What is the OOBE function supposed to be? Please dont...

Peter B by Giga Expert
  • 820 Views
  • 7 replies
  • 4 helpfuls

Resolved! Setting Favourites as Default Pinned Navigation

Hello,In Tokyo, is it possible to choose which tab you pin as default for all users in the navigation bar?For example, in our organisation we want everyone to have 'Favorites' pinned as their default navigation bar on the far left of the screen. I kn...

MichaelCreatura_1-1666261287234.png

Resolved! History of Tasks not updated in 24 hours

Hello, I am trying to get a report of tasks that were not updated in 24 hours while they were open tickets. I need a timeline of the tickets that were open and not updated in 24 hours even if they are closed now. Any help would be appreciated!

Allow approvers read access to restricted RITMs

Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal.  Even users with ITIL and ADMIN roles are restricted.  I was able to restrict the access with a Business Rule before query.  H...

Tracey6 by Tera Contributor
  • 593 Views
  • 4 replies
  • 1 helpfuls