Assign to me button is not working

sseverance
Tera Contributor

Hi folks! I am a system administrator for ServiceNow for our organization and we have recently discovered that our Assign to me Button is no longer working. Our staff have used this to assign Incidents to themselves for years but a couple months ago we noticed that the assignment group has not been populating correctly. Instead of the correct assignment group, it is being assigned to "conditional script writer" which is strange. Has anyone seen this before? Can anyone point me in the right direction of where this logic lives and how I can make the change to select the correct assignment group? 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

https://www.servicenow.com/community/developer-forum/assign-to-me-button-service-operations-workspac...

 

https://www.servicenow.com/community/sysadmin-forum/assign-to-me-button-how-to-configure-on-an-sctas...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************