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05-16-2023 08:04 AM
Hello Everyone,
I am relatively new to ServiceNow Development and I would appreciate for anyone that will respond on my question below.
I am working on a specific catalog item and what I would want to achieve is that if a user selects the answer "Remove members from a group" on the question with variable name "request_type", it would skip any subsequent approvals and creates a non-triage task. Else, it will route for normal approval process - which is LM approval and opens a triage approver tasks just in case additional approval is required.
Do I do this via predefined approval script? or via business rule?
Let me know if I need to add additional details that might help with this. Thanks in advance.
Solved! Go to Solution.

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05-16-2023 08:30 AM
You would create your process flow using Flow Designer and attach it to you service catalog.

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05-16-2023 08:30 AM
You would create your process flow using Flow Designer and attach it to you service catalog.
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02-23-2025 09:25 AM
Thanks Michael, its been a few years and I just realized that I haven't been able to reply to your suggestion which worked at this time. Appreciate it!