Skip approvals when a certain variable selection is selected

jfdapitonsnow
Tera Contributor

Hello Everyone,
I am relatively new to ServiceNow Development and I would appreciate for anyone that will respond on my question below.
I am working on a specific catalog item and what I would want to achieve is that if a user selects the answer "Remove members from a group" on the question with variable name "request_type", it would skip any subsequent approvals and creates a non-triage task. Else, it will route for normal approval process - which is LM approval and opens a triage approver tasks just in case additional approval is required.

Do I do this via predefined approval script? or via business rule? 
Let me know if I need to add additional details that might help with this. Thanks in advance.

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

You would create your process flow using Flow Designer and attach it to you service catalog.

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2 REPLIES 2

Michael Fry1
Kilo Patron

You would create your process flow using Flow Designer and attach it to you service catalog.

Thanks Michael, its been a few years and I just realized that I haven't been able to reply to your suggestion which worked at this time. Appreciate it!