Starting my path in Service now!
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Thursday
Hello Service now community!
I recently decided to start my path as Admin in Service now (recommended by the test in the carrer journeys) looking for an improvement in my professional career. I already finished the Welcome to Service now micro-certification and the CSA following the admin path.
My principal concern is that, I am not working on an IT position yet, I am still learning some basic information, and I am not sure If I should complete the CSA exam yet. I have one friend that have been working with SN already and her advice was to look for a job related with the platform, and gain some ,months of experience before presenting the exam.
Looking your your recommendation and advices!
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Thursday
Hello @AndresFeliP ,
Below are the key points which you should focused on :
1. ServiceNow Administration (CSA)—Start with the System Administrator learning path and prepare for the CSA certification. Learn users, groups, tables, forms, lists, security, notifications, update sets, and platform fundamentals.
2. Scripting – Spend time learning JavaScript along with ServiceNow scripting concepts like Client Scripts, Business Rules, Script Includes, GlideRecord, GlideAjax, UI Actions, and Flow Designer. Strong scripting skills are expected in most ServiceNow roles.
3. ITSM Fundamentals – Get hands-on with Incident, Problem, Change, Knowledge, Service Catalog, and Request Management. These are the most commonly used modules in real-world projects.
4. Build on a Personal Developer Instance (PDI) – Create your own applications and implement real-world use cases instead of only following tutorials. Practical experience is what interviewers often look for.
5. Learn Integrations and Automation – Explore REST APIs, Import Sets, Transform Maps, IntegrationHub, and Flow Designer, as these are widely used in projects.
6. Practice Interview Scenarios – Understand common ServiceNow interview questions and be prepared to explain the logic behind your implementations.
Once you're comfortable with the above, you can specialize in modules like HRSD, CSM, GRC, ITOM, or AI-powered capabilities such as Now Assist, depending on your career interests and market demand.
The key is to balance learning with hands-on practice.
Also I have passed CSA. I would be happy to share my experience on my journey throughout preparation :
Refer this :
ServiceNow CSA Exam Study Guide
If my response helped mark as helpful and accept the solution.
