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System Administrator

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LucasAlves
Tera Contributor

‎07-04-2025 01:44 AM

Hello,

I am very interested on the System Administrator role. My business is soon to adopt ServiceNow. I am currently on a Support Specialist role. Is there any tips or lessons the community can share regarding being a System Administrator? Thank you for your time.

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Dr Atul G- LNG
Tera Patron

‎07-04-2025 01:49 AM

Hi @LucasAlves 

Let me try to share my thoughts. I'm a ServiceNow trainer and always happy to share insights.

CSA (Certified System Administrator) is a foundational course. By taking this course, you'll gain a clear understanding of the platform, its terminology, key concepts, and the overall impact of ServiceNow. These fundamentals are essential for anyone working with the platform—whether as a developer, support specialist, or in OCM roles. So without a doubt, CSA is a must-have certification to begin your journey.

 

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

 

Follow above journey.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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