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10-23-2025 03:15 AM
Hi, I am experiencing a weird issue. While "previewing" a recent updateset i am not able to see two UI actions "Skip Remote Update" and "Accept remote update". I have both ADMIN and Security Admin roles. Could you please anyone help me!
Thanks,
Sry
Solved! Go to Solution.
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10-23-2025 04:17 AM
Did you try to clear instance cache using cache.do and then logout and login again?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-24-2025 01:15 AM
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10-23-2025 03:56 AM
Hi Glide Father, thank you very much for the prompt response. i am saying those UI actions are not visible in the conflicts i.e "Update set preview problems".
thanks,
sry
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10-23-2025 04:11 AM
@sry
Please, share a screenshot to review your requirement better and if possible two screenshots to compare between them..
No AI was used in the writing of this post. Pure #GlideFather only
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10-23-2025 04:17 AM
Did you try to clear instance cache using cache.do and then logout and login again?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-23-2025 04:31 AM
Hi @sry
I think this is expected behavior. It’s not necessary to receive all types of UI actions for every update set.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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