Unable o open my instance

viveksannid
Kilo Contributor

yesterday

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I was unable to open my instance since yesterday onwards. Please help me.

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Dr Atul G- LNG
Tera Patron

5 hours ago

Don't worry; this is quite common these days.

Over the last few days, I have seen many community members experiencing delays when requesting a PDI. In some cases, the waiting time has been 6–7 days, even for lower ServiceNow versions.

You can try requesting a lower-version instance, such as Zurich or earlier, and then upgrade it to the latest release. The upgrade process typically takes around 3–4 hours.

For now, patience is the key, as PDI availability depends on overall demand and infrastructure capacity.

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Dr. Atul G. - Learn N Grow Together
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Aditya_hublikar
Mega Sage

4 hours ago

Hello @viveksannid ,

 

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

 

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

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