Unable to add admin role to new users

[kiran115]

I am facing a weird issue with my instance. I have an admin role. Suddenly what happened don't know that I am not able to add an admin role to new users and at the same time not able to remove the admin role from the existing users. Even I have checked by elevating the roles. But the same issue am facing. Can anyone know what could be the issue and how to overcome it?

[Harshal Aditya]

Hi @kiran115 ,

Hope you are doing well.

Could you please check if com.snc.esign plugin installed ?

If yes please follow the below KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853730

Please Mark My Response as Correct/Helpful based on Impact

Regards,
Harshal

[kiran115]

@Harshal Aditya  yes com.snc.esign plugin is already installed in my pdi. Even same issue

[Harshal Aditya]

Hi @kiran115 ,

Could you follow the steps mentioned in the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853730 ?

Please let me know if the issue is fixed.

Please Mark My Response as Correct/Helpful based on Impact

Regards,
Harshal

[-Brian-Arndt]

@Harshal Aditya I have the same issue and that plugin is not installed.

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