Unable to add admin role to new users
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‎02-24-2023 02:11 AM - edited ‎02-24-2023 02:15 AM
I am facing a weird issue with my instance. I have an admin role. Suddenly what happened don't know that I am not able to add an admin role to new users and at the same time not able to remove the admin role from the existing users. Even I have checked by elevating the roles. But the same issue am facing. Can anyone know what could be the issue and how to overcome it?
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‎02-24-2023 08:08 AM
Hi @kiran115 ,
Hope you are doing well.
Could you please check if com.snc.esign plugin installed ?
If yes please follow the below KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853730
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Harshal
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‎02-27-2023 01:10 AM
@Harshal Aditya yes com.snc.esign plugin is already installed in my pdi. Even same issue
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‎02-27-2023 05:03 AM
Hi @kiran115 ,
Could you follow the steps mentioned in the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853730 ?
Please let me know if the issue is fixed.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Harshal
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‎10-16-2023 05:08 AM
@Harshal Aditya I have the same issue and that plugin is not installed.
Also, KB does not appear accessible: Your role does not grant you access to this article. Please use Search to find related content.
