Excited to dive into the platform

[aditya_ghor]

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and and familiarize to its new functionalities.

[Dr Atul G- LNG]

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Srikanth_9]

Hi @aditya_ghor,

• Start your preparation from basics in ServiceNow - Certified System Administrator (CSA) Learning Path - ServiceNow University.
• Complete the labs exercises as mandatory.
• Understand every concept clearly - refer to YouTube videos and practice in your PDI.
• Before you register for the exam, go through the CSA Exam Blueprint - Credentials - Certified System Administrator (CSA) Mainline Exam Blueprint - Knowledge Portal.
• Study the eBook at least 2-3 times.
• Practice mock tests in MeasureUP - NEW: Official Practice Tests Now Available for CIS... - ServiceNow Community.
• Refer Udemy or Exam Topics for more practice mock tests.
• Once after your preparation, if you feel confident then schedule the exam.

Wishing you the best...!

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @aditya_ghor 

Welcome to the community !

As you are new to the Servicenow platform and wish to learn ,I will suggest

First Go through Welcome to ServiceNow course so that you can smoothly navigate within the tool. and then Complete CSA certification. To complete CSA cert 

• First complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

Always follow ServiceNow Community.

• Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals . If you have query , you can ask . Once you are experienced , start contributing.
• Follow Career journey Path for further grow (role wise) in your ServiceNow project

[bmlokeshus16]

Hi Aditya, I’m also new to the ServiceNow platform and just starting to explore it.

I recently came across the RiseUp with ServiceNow program (https://learning.servicenow.com/apply). It’s a great initiative that offers multiple learning paths, including virtual instructor-led training and self-paced courses, all focused on building real-world skills in the ServiceNow ecosystem.

The program is designed especially for beginners like us who want to start a career in tech, with structured guidance, certifications, and hands-on learning opportunities.

Thought this might help you get started as well. Looking forward to learning and growing together in this space!