User not part of group's member receive the notification

[abirakundu23]

Hi All,
There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.
But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification "send to event create" is checked.

I have uncheck the "send to event create" option and remove the group manager name for trouble shooting purpose still it is not working and  it is occurring for all instances.
I feel one part need to check "Exclude Delegates", is there any delegation over there ?
How to prevent this issue ? Please assist for alternative.

[Nikhil Bajaj9]

Hi @abirakundu23 ,

There may be multiple point sto debug - you need to check if there is any workflow as well which is sending notification to this user as Cost center manager etc. Yes exclude delegation can also be removed. Also check if in the workflow any adhoc/manual approver is there. Also check who will receive notification part , if the values are dynamic (which is causing this person to be added in notification).

If my answer helped you, please makr it- solution accpeted. It will help future Readers as well.

Regards,

Nikhil Bajaj

[Bhuvan]

@abirakundu23 

In the 'sys_user_group' table, for the specific group, make 'Exclude Manager' to true and try it.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[abirakundu23]

Hi @Nikhil Bajaj9 ,
In notification who will receive only group's name was mentioned.

[Ankur Bawiskar]

@abirakundu23 

things to check

1) Any custom logic is adding manager separately

2) "Exclude Manager" field on Group record should skip manager, it should be True

3) "Send to event creator" doesn't impact here

4) Did you check that Manager is delegate of any of the group member and is configured to receive the emails?

5) Did you check "Exclude Delegates" is checked at notification level?

If my response helped please mark it correct and close the thread so that it benefits future readers.