User not part of group's member receive the notification

[abirakundu23]

Hi All,
There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.
But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification "send to event create" is checked.

I have uncheck the "send to event create" option and remove the group manager name for trouble shooting purpose still it is not working and  it is occurring for all instances.
I feel one part need to check "Exclude Delegates", is there any delegation over there ?
How to prevent this issue ? Please assist for alternative.

[Ankur Bawiskar]

@abirakundu23 

things to check

1) Any custom logic is adding manager separately

2) "Exclude Manager" field on Group record should skip manager, it should be True

3) "Send to event creator" doesn't impact here

4) Did you check that Manager is delegate of any of the group member and is configured to receive the emails?

5) Did you check "Exclude Delegates" is checked at notification level?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@abirakundu23 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nikhil Bajaj9]

Hi @abirakundu23