User Preference Notification preference setting

John English
Tera Contributor

‎02-06-2025 03:02 PM

I have a user who reported he is not receiving notifications.  I checked his preferences and they were turned off.  I turned them back on and issue was resolved.  He claimed that he did not touch them.  Is there anywhere I can go to find out who and when the change was made?

0 Helpfuls
  • 464 Views
2 REPLIES 2

Kieran Anson
Kilo Patron

‎02-06-2025 03:24 PM

Hi John,

Assuming notifications were turned off globally for that user, the setting would be on the sys_user.notification field for the user.

 

If you have auditing turned on for the user table, it would show up in the audit history. If auditing is off....then you're out of luck

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-06-2025 10:29 PM

Hi @John English 

 

It's tough to say what can be said if this issue is only with 1 user, might be the user playing with the platform and then he turned it off.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls