Limiting visibility on a RITM

[Alan42]

New ServiceNow shop here.   I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired.    We only want the termination requests visible to members of our HR Approvers group and the person placing the request.   The consulting group who helped with our implementation tried doing this on the easy by modifying the business_stakeholder rule but that caused a ton of downstream issues across all our workflows.   I restored the business_stakeholder role to its out of the box status and that resolved our workflow issues.  It also made the termination requests visible to our business approval group.    

This article points towards a way to accomplish this but as a non-scripter adapting it for our environment is a bit challenging.  Are there any other ways to accomplish what I'm trying to do you have had success with?    

[Misgana D Dauro]

Hello @Alan42 

To limit who sees the catalog item there are two related items in a catalog item record "Available For" and "Not Available For". To make the "employee termination request item" only visible to the HR Approvers group,

1. Go to the catalog item 
2. Scroll down to the related items section and find the Available For related item tab
3. Click the Edit button to add the HR Approvers group 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Kind regards

Misgana D.

[Alan42]

I had been looking at that but only saw the option for our HR group and no way to .  I now realize I can create a new criteria.     Would requested_for.manager work or would it require additional scripting?     

[Misgana D Dauro · Accepted solution]

Hi @Alan42 

If you want the catalog item to be visible only to the manager you could go through that route since the Requested for is a reference, but if you want the catalog item to be visible to the entire HR Approvers group no need to write a script just select the group in the Groups field.

This could help you.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Kind regards

Misgana D.

[Dr Atul G- LNG]

Hi @Alan42 

Greetings!!

Visibility is always a major issue or concern but ServiceNow provides a powerful solution for this. In your case you want restrict the Catalog items.

Here are quick steps:

Open the catalog Item.

Scroll down 

Choose the required group and save. 

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/service-catalog-...