Hi, We just started using Virtual agent chat, we have a requirement where after a chat is not Accepted or Rejected, the queue/chat should go back to the agents 1 more time. I have created 2 Queues referencing to 2 groups with the same members in the ...
Hello community! Does any one know where can I find a list containing what are each of the personas and their roles for the demo users on ServiceNow? This way I know who I'm impersonating and I can create mock data for testing purposes. i.e Abel Tute...
I want to create report where in it shows how many incidents , changes , problems were raised for a particular business service in last month however these fields that is incident , change , problem are related fields in business service record and a...
Hi all so I have a task , creation of widget button on (my request page) of service portal.The buttons are (Accept resolution) and (Reject resolution).This buttons should be display only when incident state is resolved. When clicking on “Accept Resol...
Hi everyone.I need some help, y make a email script and i try to redirect to Agent workspace to the specific record: I make a modification in ng_activity_mention_body (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
I have a request I do not know how to build a report, or if a report can even be built per the request. I don't need a daily report or PDF, I just need to know how to build a report that I can add to my dashboard. The report just needs to show a "lis...
Hello, I believe I am close, but not sure where I am going wrong here. From SG-SCCM, we retrieve the IP Address and it is put on the string IP address field on the cmdb_ci_ip_address. My goal is to get the IP address from the ip_address field on the ...
can anyone help me with this script, my requirement is on incident form, i have create a icon near to the caller (reference field) clicking on that icon should popup with records of computer assigened to users selected in caller field<?xml version="1...
Hi, in our CMDB there are about 1 million CIs in "absent" status.Is it safe to delete CIs of some classes, eg: Switchport (398710 CI in "Absent" state)?.For the main classes we don't delete the CIs but we use the states, e.g. "Retired"Thank youClaudi...
I've created a discovery pattern extension for the cmdb_ci_linux_server CI where I lookup several attributes from an external (ldap) source and successfully set the various fields in the cmdb_ci_linux_server record... However I also want to create "t...
Set it to Table Reference in the List Type field.I want to hide the preview icon for the record that is displayed at this time.Please tell me how.
Hi All,I am getting the error message ''You do not have sufficient Privileges to access this knowledge item' while searching for KB article in native view as Global search. Below are the things I have already checked.1. The knowledge base is IT users...
We are having problems with the automatic opening of incidents via ZABBIX, doubling, tripling and even quadrupling the opening of incidents for the same alert.We are suspicious that it started to occur after activating or installing the plugin (Encry...
Hi All,In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. Now I have to:1. Identify all duplicate kn...
Hello all,I have separate requests like (1) get a credit card and (2) get a travel account. Those are requests that happen independently. However sometimes a person needs both. Is there a way to create a request called “Get credit card and travel ...
