Resolved! How to search from a sys_id
I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.How can you search with a sys_id? Thank you,M
Forum Posts
Resolved! ACL deny read on single record
I'm trying to simply deny read access to a record on the cmdb_ci. But not even puting answer = false; on the script area is restricting access to users...Any ideas on what I'm doing wrongThis is the ACLBut any ITIL user is having access to the record...
Flow Designer / Integration Hub: escaped absolute path not valid
I've built a Flow action to connect two ServiceNow instances and implement a GET request. I'm pretty sure I followed all the steps as required but I keep getting the following error: escaped absolute path not valid.What am I missing or doing wrong he...
Resolved! How to change the service catalog tile from creating a request to a link
Hi, Since we implemented Self Service Password Reset we no longer need the tile which creates a request to change the password.How can I use the same tile in the service catalog but now when the user clicks the tile it will redirect to the KB article...
Resolved! Active Directory Account Management from ServiceNow
Hello, We have the orchestration module of ServiceNow. Currently we create AD accounts manually, however we would like to improve this. I'm looking at possible solutions and wondered whether ServiceNow can perform AD orchestration natively or whether...
Resolved! Auto populate Manager in reference field
Hi,How can I auto populate a reference variable in a catalog Item field using a Catalog client script? I want to display the manager of the current logged user.I already managed to display the current logged user info. This is the begining of the scr...
How do I tell how many SPM licenses we are using?
Is there an easy way I can tell how many licenses we are currently using for Demand Management? I have an itil role count indicator on my homepage for knowing how many of these licenses we are using, but since the SPM licenses are based on a couple d...
Resolved! Visual Task Board - Vertical Lane Customisation
Hello, We are looking to utilise Visual Task Boards as another means of giving our teams a way of managing there queues. It's currently setup to look at Incidents and group the vertical lanes by 'State'. Would it be possible to group this by 'Depart...
Resolved! script for event-triggered notifications
I created an event-triggered notification. An event can have two arguments. I'm thinking of setting a string in the event argument and having the notification template split the argument string and set it. I am new to notification scripts. Could y...
Accessibility Enabled Toggle Button - What exactly does it do in ServiceNow?
Hello, Other than enabling the screen reader function by activating the "Accessibility Enabled" toggle button. Without activating the other toggle buttons, are there any other features that are also activated that are easily detectable and easy to ...
sysparm_goto_url What is it?
Hi all, In the MultiSSO logout Installation Exit code, I saw the below line of code. processNormalLogout : function() {var s = request.getParameter('sysparm_goto_url');if( s & GlideSecurityUtils.isURLWhiteListed(s)) { So, can someone please explain ...
Need help to update script in Dynamic Content in Dashboard
Hi Experts,I need your help please, We have a Dashboard that was setup by previous Admin/developer containing dynamic content for our Dashboard, this dynamic content has 2 dropdowns "Idea Module" and "Site", whatever is picked, the reports inside the...
Need to create an Indicator for Number of incidents assigned within 24 hours
Trying to create a formula indicator to show the number of incidents assigned within 24 hours
How to hide Workspace and Admin Center menus in New UI Experience "Polaris"?
I would like to know if we have a way to hide the Workspace and Admin Center menus in the New UI Experience "Polaris", even if the user has permission to view, for example:Even if the user has the admin role, he should not see the "Admin Center" menu...
Adding an existing field
Just to clarify - if you add an existing field to a form (like dragging it from left box to right box) is that considered 'customization' ? Our admin tells me that doing this is customization and that it will impact upgrades - I do not believe this i...
