User presence - integrate with Microsoft

Kevin Shalla
Tera Contributor

‎09-15-2023 08:38 AM

Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of office.

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Marcos Kassak
Kilo Sage
Kilo Sage

‎09-16-2023 07:50 AM

Hi @Kevin Shalla,

 

Microsoft does have Graph API with this property:

 

MarcosKassak_0-1694875650583.png

Documentation Link

 

You could create a whole structure of scheduled jobs with integration to fetch the status of users but I don't think that would be scalable or good performance-wise. 

 

If you have any Azure AD integration with ServiceNow in place, you may want to explore sending this data updated to ServiceNow or either a schedule with a decent period of time to update your user data. Or even if this user is on vacation, probably there is a flag in his account that you can also update in ServiceNow.

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍

Thanks,
Marcos Kassak
The world works with ServiceNow!

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